Transitioning to Succeed in the New Customer Centric Retail Landscape
Effective and innovative strategies for aftersales and aftermarket parts & service excellence
NPD & Innovation in the Chemical Industry
Creating warranty programmes and practices that drive customer satisfaction and continuous improvement
Maximising success in a rapidly changing and increasingly digital market
Ensuring an integrated approach throughout the chain
Creating effective compensation packages that meet the expectations of executives and stakeholders
Creating warranty programs and practices that drive customer satisfaction and continuous improvement
Future mobility concepts and enablers
Exploring technology and techniques to ensure customer loyalty and create brand advocates
Reporting strategies that focus on rules implementation, interpretation and strategic growth
Optimizing resources to ensure the sustainability of the food & beverage industry
Re-engineering strategies to maximise the use of technology and optimise vehicle resale
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