EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's 9th Annual VIRTUAL Automotive Warranty Management Summit

#engautowarranty

Speaker panel

  • Christian Bley

    Country Manager, Director After Sales Austria, Service, Parts & Customer Care

    STELLANTIS

  • Carmina Biris

    Business Unit Quality & HSE Director

    NOVARES

  • Hans Peter Nack

    Head of Warranty and Goodwill Standards and Processes

    VOLKSWAGEN

  • Gines Zurano Muñoz

    Head of Warranty

    SEAT

  • Ronald Hoedemakers

    Head of Business Development & Innovation Quality

    TOYOTA

  • Anil Sinha

    Chief Operating Officer

    TATA MOTORS DAEWOO COMMERCIAL VEHICLES

  • Georgios Pavlou

    Field Quality Manager-Global Thermal Management

    MAHLE

  • Pilar Bouso

    Head of Markets Steering, Customer Care and Warranty for SEAT and CUPRA Brands

    SEAT

  • Marco Redaelli

    Warranty Assistant Manager

    KIA ITALIA S.r.l.

  • Vasco Mantellini

    Customer Quality Manager

    NEXTEER AUTOMOTIVE

  • Dr. Wolfram Sopha

    Professor for Automotive Management

    NÜRTINGEN-GEISLINGEN UNIVERSITY

  • Pasquale Aloi

    Warranty Practice Leader

    MSX INTERNATIONAL

  • Mikael Wepsalainen

    Director Warranty & Technical Solutions

    MSX INTERNATIONAL

  • Wayne Mitchell

    Director Automotive Solutions

    SEDGWICK

  • Sidney Lara

    Service Principal

    AQUANT

  • Samantha Horton

    Sr. Business Analyst

    TAVANT

17-17 June 2021, Online Summit

Managing warranty practices and procedures that drive customer satisfaction, continuous quality and profitability

17 June 2021 Interactive Virtual Event

A full day of sessions, panels and roundtables with topics to include: 

  • Reinventing control and audit during times of crisis
  • Moving warranty from cost centre to customer satisfaction driver
  • Quality improvement through streamlined data sharing between dealer, OEM and supplier
  • Optimising warranty costs by integrating warranty management processes into product design and development
  • Benefiting from the use of telematics to optimize warranty processes and enhance customer satisfaction
  • New standardisation of evaluations of fault and resolution
  • Strengthening the relationship between OEMs, suppliers and dealers in a modern vehicle and mobility world

Why ENG?

  • 50+ thought leaders in your industry
  • Only in depth pan-european conference
  • Strong track record over 9 years delivering timely topics and dicussions
  • 4+ hours of networking time beyond sessions to tackle issues of this crisis

Who should attend?

The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:

  • Warranty
  • Customer Service
  • Quality and Production
  • Sales and Marketing
  • Supplier Business (TIER1 / TIER2)
  • Customer Satisfaction
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Testimonials

FORD CREDIT EUROPE

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

NISSAN

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

MANN+HUMMEL GROUP

By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.

Christian Bley

Country Manager, Director After Sales Austria, Service, Parts & Customer Care

STELLANTIS

Carmina Biris

Business Unit Quality & HSE Director

NOVARES

Hans Peter Nack

Head of Warranty and Goodwill Standards and Processes

VOLKSWAGEN

Gines Zurano Muñoz

Head of Warranty

SEAT

Ronald Hoedemakers

Head of Business Development & Innovation Quality

TOYOTA

Anil Sinha

Chief Operating Officer

TATA MOTORS DAEWOO COMMERCIAL VEHICLES

Georgios Pavlou

Field Quality Manager-Global Thermal Management

MAHLE

Pilar Bouso

Head of Markets Steering, Customer Care and Warranty for SEAT and CUPRA Brands

SEAT

Marco Redaelli

Warranty Assistant Manager

KIA ITALIA S.r.l.

Vasco Mantellini

Customer Quality Manager

NEXTEER AUTOMOTIVE

Dr. Wolfram Sopha

Professor for Automotive Management

NÜRTINGEN-GEISLINGEN UNIVERSITY

Pasquale Aloi

Warranty Practice Leader

MSX INTERNATIONAL

Mikael Wepsalainen

Director Warranty & Technical Solutions

MSX INTERNATIONAL

Wayne Mitchell

Director Automotive Solutions

SEDGWICK

Sidney Lara

Service Principal

AQUANT

Samantha Horton

Sr. Business Analyst

TAVANT

Virtual Online Summit

Virtual


Online Summit
Spain

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

MANN+HUMMEL GROUP

Global Warranty Specialist

By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

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Event rates (ex. VAT)

Regular price $672.00
Documentation only $560.00
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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