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Welcome to ENG's 4th Annual Automotive Warranty Management USA Summit

#engUSwarranty

Speaker panel

  • Anthony E. Gomes

    Assistant Vice President Parts, Service, and Technical

    AMERICAN HONDA MOTOR CO.

  • Sharita Crawford

    Global Warranty Policy, Training & Field Operations Manager

    FORD MOTOR COMPANY

  • Graham Swan

    Director Global Warranty

    CUMMINS

  • Serena Oberhaus-Price

    Corporate Director of Quality

    SPARTAN MOTORS

  • Sandy Dietrich

    Global Director of Quality

    TENNECO

  • Tom Gianfermi

    Manager, Warranty Administration

    FCA-MOPAR PARTS DIVISION

  • Ed Roberts

    Fixed Operations Director

    BOZARD FORD LINCOLN

  • Paul Garand

    Warranty Engineer

    MULTIMATIC DYNAMIC SUSPENSIONS

  • Chris Wolf

    Manager Warranty Compliance

    VOLKSWAGEN GROUP OF AMERICA

  • Jose Clemente

    Manager, North America, Warranty and Bearing Investigation

    SKF USA

  • Joe Werth

    Vice President, Integrated Warranty

    NAVISTAR

  • Steve Brazill

    Instructor | Academy

    NATIONAL AUTOMOTIVE DEALERS ASSOCIATION

  • Jeffrey Sutter

    Global Director, I&CIM & Warranty Analysis

    NEXTEER AUTOMOTIVE

  • Bill Cahalane

    Manager Auto Mediation

    AMERICAN HONDA MOTOR

  • Mike Roberts

    President

    MR INSIGHTS

  • Brian Martensen

    Sr. Program Manager – Quality Products & Services

    AIAG

  • Arshad Ishaque

    Director Global Warranty Systems

    MAGNA POWERTRAIN

  • Dan Hulkower

    Senior Vice President, Business Development

    AFTER

  • Renee Stephens

    Vice President Automotive

    WE PREDICT

  • Ashok Kartham

    Chief Executive Officer

    M-IZE

  • Jason R. Castellani

    Partner

    ATCS

22-23 October 2019, Dearborn

Creating warranty programs and practices that drive customer satisfaction and continuous improvement

October 22-23, 2019 The Henry Hotel Dearborn MI

For 4 years ENG has been the only warranty conference dedicated to providing an exclusive opportunity to gather top OEM’s, dealers and tier suppliers to share expertise and best practices to develop strategies to enhance quality, brand loyalty and customer satisfaction.

The Automotive Warranty Management Summit is an event not to be missed as effective warranty management has the capability to significantly impact a company’s bottom line profitability, drive competitive advantage and increase  continuous improvement.

Featured sessions:

•AIAG: Initiating quick, focused containment by implementing product traceability

•American Honda: Achieving success through metrics in Warranty call center

•American Honda: Takata replacement recalls outreach: Strategy to roll-out

•Cummins: One year in: End-to-end warranty claim process implementation

•Ford: Evolution of dealer warranty audit strategy: Gain trust, maintain integrity and enhance fairness

•FCA: Rewarding dealers for performance and fixing cars right first time

•Navistar: Double duty: Creating and implementing a streamlined supplier recovery process

•Multimatic: Expanding OEM parts return processes into suppliers

•NADA: Hiring and retaining service technicians and warranty administrators

•Tenneco: Efficient and fair warranty cost sharing best practices between OEM and Suppliers​​

•Spartan Motors: Continuous improvement tools to increase Q and COPQ metrics

•Panel discussion: Looking beyond warranty data to identify emerging issues and pinpoint root causes panel

•Panel discussion: Transforming warranty management into improved customer satisfaction

 

Key themes this year:

  • Collaborative OEM and supplier models to reduce warranty costs, lessen cycle times, and improve quality
  • Impact of new foresight and automotive technologies on warranty
  • Technologies impacting the future of warranty claims
  • Looking beyond warranty data to identify emerging issues and pinpoint root causes

What makes this event different?

Engagement across the full automotive enterprise with topics specifically focused for: Passenger Car,
LCV, Truck, Construction and Pleasure Vehicle Brands, Tier Suppliers, Banks, Dealers and Extended Warranty and Vehicle Protection companies.

Who should attend?

The executives that will realize the greatest benefit through attendance are senior vice presidents, vice presidents, directors, managers and heads of:

  • Warranty/Extended Warranty
  • Aftersales/Aftermarket
  • Parts Return
  • Supplier Business
  • Supplier Quality
  • Service Contracts
  • Engineering & Quality
  • Data/Repair Management and Financial Analysis
  • Customer Service & Satisfaction
  • Risk Management
  • Underwriting
  • Sales & Marketing
  • Fixed Operations
  • Manufacturing Sites Quality
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Testimonials

FORD CREDIT EUROPE

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

CNH INDUSTRIAL

Very interesting and business relevant topics. Great opportunity for benchmarking.

Anthony E. Gomes

Assistant Vice President Parts, Service, and Technical

AMERICAN HONDA MOTOR CO.

Sharita Crawford

Global Warranty Policy, Training & Field Operations Manager

FORD MOTOR COMPANY

Graham Swan

Director Global Warranty

CUMMINS

Serena Oberhaus-Price

Corporate Director of Quality

SPARTAN MOTORS

Sandy Dietrich

Global Director of Quality

TENNECO

Tom Gianfermi

Manager, Warranty Administration

FCA-MOPAR PARTS DIVISION

Ed Roberts

Fixed Operations Director

BOZARD FORD LINCOLN

Paul Garand

Warranty Engineer

MULTIMATIC DYNAMIC SUSPENSIONS

Chris Wolf

Manager Warranty Compliance

VOLKSWAGEN GROUP OF AMERICA

Jose Clemente

Manager, North America, Warranty and Bearing Investigation

SKF USA

Joe Werth

Vice President, Integrated Warranty

NAVISTAR

Steve Brazill

Instructor | Academy

NATIONAL AUTOMOTIVE DEALERS ASSOCIATION

Jeffrey Sutter

Global Director, I&CIM & Warranty Analysis

NEXTEER AUTOMOTIVE

Bill Cahalane

Manager Auto Mediation

AMERICAN HONDA MOTOR

Mike Roberts

President

MR INSIGHTS

Brian Martensen

Sr. Program Manager – Quality Products & Services

AIAG

Arshad Ishaque

Director Global Warranty Systems

MAGNA POWERTRAIN

Dan Hulkower

Senior Vice President, Business Development

AFTER

Renee Stephens

Vice President Automotive

WE PREDICT

Ashok Kartham

Chief Executive Officer

M-IZE

Jason R. Castellani

Partner

ATCS

The Henry, Autograph Collection Hotel Dearborn

Experience the art of hospitality and a newly imagined vision of modern luxury at The Henry, a Marriott Autograph Collection hotel in Dearborn, Michigan. From the moment you enter the magnificent lobby adorned with vibrant contemporary art, you will experience an elegant boutique hotel that you will want to call home again and again. Relax in the indoor pool, hot tub and massage rooms, recharge in the fitness center, and experience the stunning art collection. Just beyond the energy of Detroit, The Henry is located adjacent to Fairlane Town Center. The hotel is 1 mile from Ford Motor Company, 3 miles from The Henry Ford Museum and within minutes of local businesses and attractions, including the Automotive Hall of Fame, Detroit Institute of the Arts and Detroit Science Center.

The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn

The Henry, Autograph Collection Hotel

300 Town Center Drive
48126 Dearborn
United States
Telephone: 313-441-2000
Fax: 313-441-2051
Email: info@behenry.com
Website: View venue website

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

MANN+HUMMEL GROUP

Global Warranty Specialist

By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

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Event rates (ex. VAT)

Regular price $1,500.00
Discount for groups (20% for 3 to 4 attendees) $1,200.00
Discount for groups (30% for 5+ attendees) $1,050.00
Documentation only $545.00
Discount for groups (20% for 3 to 4 attendees) $1,600.00
Discount for groups (30% for 5+ attendees) $1,400.00
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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