EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive CRM and Marketing Excellence Summit

#engautocrm

Speaker panel

  • Chiara Ugozzoli

    Senior Vice President Global Digital Marketing & CRM

    PIAGGIO

  • Karl glenn

    Sales Director

    ETL SOLUTIONS

  • Pierre Lussier

    FleetBoard Manager France

    MERCEDES-BENZ

  • Heiner Prümper

    Strategic Account Executive

    MSX INTERNATIONAL

  • Stanislav Galik

    Head of Innovation

    AAA AUTO

  • Fiona Stoffer

    Director VOLVO Retail Experience

    VOLVO

  • Kemal Yegenoglu

    Head of Digital Marketing and Social Media

    CADILLAC

  • Patrick Simcock

    Specialist Digital Marketing and Analytics

    CADILLAC

  • Ian Perkins

    Global Sales Director

    TRACKBACK

  • Wolfgang Berger

    Business Development Manager, EMEA

    RIVA INTERNATIONAL

  • Christina Diviney

    Senior Director CX, Global Customer Care

    HERTZ

  • Hedley Aylott

    Chief Executive Officer and Founder      

    SUMMIT - CHANGEMAKERS IN AUTOMOTIVE

  • Alfonso Mariano Tallarico

    Customer Quality Director

    KIA MOTORS

  • Phil Makinson

    Co-Founder and Chief Commercial Officer

    HIYACAR

  • Lucia Antico

    Former Strategic Marketing and Brand Management

    PORSCHE

28-29 November 2018, Amsterdam

Exploring technology and techniques to ensure customer loyalty and create brand advocates

KEY TOPICS:

  • AI driven CRM trends to personalize customer centric interaction
  • Virtual customer support, workflow automation, predictive analytics
  • Moving from social media to social CRM and real time social media monitoring
  • Dynamic omni-channel customer driven interaction
  • Integrating external technologies with internal data and tools for maximum effect
  • Snackable CRM: How communication in small bites creates meaningful 360 dialogue
  • Creating online and offline dialogue to maintain engaging customer conversation
  • Designing campaigns that create one-to-one customer centric experiences
  • Electrification, increasing automation and customer centricity in the CRM to sales process
  • The opportunities for customer interaction created by connected vehicles and new ownership paradigms
  • Post GDPR lead growth, data management and electronic contact

Who should attend?

Senior Vice Presidents, Vice Presidents, Directors, Managers and Heads of:

  • Customer Relationship Management
  • Customer Insight
  • Customer Dialogue
  • Sales
  • Marketing
  • Interactive/Digital Marketing
  • Customer Experience
  • Dealer Relations
  • Social Media
  • Aftersales
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Testimonials

RENAULT

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

CNH INDUSTRIAL

Very interesting and business relevant topics. Great opportunity for benchmarking.

RENAULT TRUCKS

An ENG conference is a good opportunity to network and gain connections with other companies.

Chiara Ugozzoli

Senior Vice President Global Digital Marketing & CRM

PIAGGIO

Karl glenn

Sales Director

ETL SOLUTIONS

Pierre Lussier

FleetBoard Manager France

MERCEDES-BENZ

Heiner Prümper

Strategic Account Executive

MSX INTERNATIONAL

Stanislav Galik

Head of Innovation

AAA AUTO

Fiona Stoffer

Director VOLVO Retail Experience

VOLVO

Kemal Yegenoglu

Head of Digital Marketing and Social Media

CADILLAC

Patrick Simcock

Specialist Digital Marketing and Analytics

CADILLAC

Ian Perkins

Global Sales Director

TRACKBACK

Wolfgang Berger

Business Development Manager, EMEA

RIVA INTERNATIONAL

Christina Diviney

Senior Director CX, Global Customer Care

HERTZ

Hedley Aylott

Chief Executive Officer and Founder      

SUMMIT - CHANGEMAKERS IN AUTOMOTIVE

Alfonso Mariano Tallarico

Customer Quality Director

KIA MOTORS

Phil Makinson

Co-Founder and Chief Commercial Officer

HIYACAR

Lucia Antico

Former Strategic Marketing and Brand Management

PORSCHE

Automotive-Technology is essentially a B2B online business and technology media platform that has under its wraps the largest global database of automotive buyers and suppliers.

In the realm of Automotive, where innovation is rapid, plant automotive technology stands adept at conceptualizing unique ideas relevant to the B2B space.

Automotive-technology.com covers in-depth trends that shape industry dynamics and metamorphose global economics. With services like search engine optimization, social media marketing, product video showcase, e-mail marketing, e-newsletter sponsorship, banner advertising, event marketing and micro-website within our platform, www.automotive-technology.com has created a recognition that spans over a global audience, thereby revolutionizing how businesses transact.
 

 

Mercure City Amsterdam

Make yourself at home at Mercure. Mercure Hotel Amsterdam City is set in a beautiful location by the river and provides easy access to the ArenA, Ziggo Dome, Zuid-As business district and the city centre of Amsterdam. The hotel is just 5 minutes away from the RAI Convention Center. Ample, enclosed parking is available (charged parking areas), which makes this central hotel ideal not only for business trips but also weekends away. You can also reach the city centre by public transport in just 10 minutes.

Enjoy all that the beautiful city of Amsterdam has to offer with Mercure as your base. Discover the city centre with its iconic Canal Ring. Or visit some of the world's best museums, such as Rijksmuseum, Van Gogh and Stedelijk Museum. Would you rather enjoy nature? The Amstel Park is located nearby the hotel. Here you can enjoy a beautiful green surrounding. Or visit the lovely district De Pijp, which is also nearby. Here you'll find many unique bars, restaurants and shop.

Mercure City Amsterdam Mercure City Amsterdam Mercure City Amsterdam Mercure City Amsterdam Mercure City Amsterdam Mercure City Amsterdam

Mercure City

Joan Muyskenweg 10
1096 CJ Amsterdam
Netherlands
Telephone: +31 20 721 9176
Website: View venue website

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

Become a member

With your E.N.G. account you can view all event programmes and stay up-to-date on upcoming events and related news.

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Event rates (ex. VAT)

Regular price $1,711.20
Documentation only $621.74
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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