EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management 2016

#engautowarranty

Speaker panel

  • Rolf Thuis

    General Manager - After Sales Management - Technical Service

    MITSUBISHI MOTORS EUROPE

  • Leo Roeks

    Director Global Warranty Office

    FORD

  • Fabio Graglia

    Global Warranty Reporting Manager

    CNH INDUSTRIAL

  • Maurizio Milanesio

    Head of Warranty Management & Mobility Services

    FIAT CHRYSLER AUTOMOBILES

  • Mark Keeping

    Head of Pre-Owned Cars & Financial Services

    BENTLEY

  • Dave Williams

    Group Leader, Powertrain Diagnostics and Warranty

    JAGUAR LAND ROVER

  • Sèbastian Baerd

    Head of Warranty Policies

    RENAULT

  • Marco Marioni

    Senior Vice President Quality

    PIRELLI

  • Tom Vandamme

    European Warranty Operations Manager Opel, Vauxhall, Chevrolet

    OPEL

  • Charles Martin

    Parts & Service Operations Director

    GROUPE PSA UK

  • Dan Somers

    Chief Executive Officer

    WARWICK ANALYTICS

  • Barry Nielsen

    Automotive Solutions Director

    STERICYCLE EXPERTSOLUTIONS

  • Roland Gagel

    Vice President Field Services

    SGS

  • Axel Berger

    Chief Executive Officer

    CG CAR-GARANTIE VERSICHERUNGS

  • Pascal Bonnaud

    Group Project Manager Warranty Treatment

    VALEO

  • Pieter van Rosmalen

    Global Vice President, Retail Network Solutions

    MSX INTERNATIONAL

  • Simon Godfrey

    Global Account Manager, Pre-owned Administration Services

    BENTLEY

  • Stefano Bonardi

    Senior OE Quality Manager

    PIRELLI

11-12 May 2016, Berlin

Creating warranty programmes and practices that drive customer satisfaction and continuous improvement

As the state of the automotive industry continues to evolve, the revenue streams of warranty, aftersales and after-care are a crucial link in your value chain. To boost profitability and generate quality improvements, a strategic focus must be placed on this aspect of the business.

E.N.G.’s annual summit will bring together top OEMs, dealers and parts suppliers to inspire dialogue and share expertise and ideas. Learn key best practices to develop clear strategies and set industry benchmarks that increase brand loyalty and quality.

Join us in Berlin for an invaluable opportunity to network while enjoying an excellent mix of case studies, interactive panel debates and workshops. It is an event not to be missed!

Key topics this year include:

  • Maximising profits and reducing costs through warranty management
  • Boosting customer loyalty and satisfaction at the dealer level
  • Using warranty as a tool to prevent recalls and boost product quality
  • Navigating the opportunities and challenges of incorporating policies and legislation across different markets

 

Who should attend?

The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:

  • Warranty
  • Customer Service
  • Quality and Production
  • Sales and Marketing
  • Supplier Business (TIER1 / TIER2)
  • Customer Satisfaction

Want to see what you missed at the 2nd annual summit? Click here to view our 2015 event page

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Testimonials

FORD CREDIT EUROPE

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

KIA MOTORS EUROPE

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

Rolf Thuis

General Manager - After Sales Management - Technical Service

MITSUBISHI MOTORS EUROPE

Leo Roeks

Director Global Warranty Office

FORD

Fabio Graglia

Global Warranty Reporting Manager

CNH INDUSTRIAL

Maurizio Milanesio

Head of Warranty Management & Mobility Services

FIAT CHRYSLER AUTOMOBILES

Mark Keeping

Head of Pre-Owned Cars & Financial Services

BENTLEY

Dave Williams

Group Leader, Powertrain Diagnostics and Warranty

JAGUAR LAND ROVER

Sèbastian Baerd

Head of Warranty Policies

RENAULT

Marco Marioni

Senior Vice President Quality

PIRELLI

Tom Vandamme

European Warranty Operations Manager Opel, Vauxhall, Chevrolet

OPEL

Charles Martin

Parts & Service Operations Director

GROUPE PSA UK

Dan Somers

Chief Executive Officer

WARWICK ANALYTICS

Barry Nielsen

Automotive Solutions Director

STERICYCLE EXPERTSOLUTIONS

Roland Gagel

Vice President Field Services

SGS

Axel Berger

Chief Executive Officer

CG CAR-GARANTIE VERSICHERUNGS

Pascal Bonnaud

Group Project Manager Warranty Treatment

VALEO

Pieter van Rosmalen

Global Vice President, Retail Network Solutions

MSX INTERNATIONAL

Simon Godfrey

Global Account Manager, Pre-owned Administration Services

BENTLEY

Stefano Bonardi

Senior OE Quality Manager

PIRELLI

AIN Media is a twelve year old automotive trade media that publishes one of the industry’s leading online magazine, www.automotivedigest.com and four leading market segment e-newsletters to a targeted subscriber audience of over 75,000 industry executives.

Automotive Management is an independent inspirational and informative platform for managers in the automotive industry. The editorial staff consists of experienced professionals with a mission to write high quality editorials, interviews, statistical analyses and background articles on all developments in the automotive industry. The magazine offers practical information on marketing, sales, and economic, fiscal and financial affairs, with an eye for the human factor of entrepreneurship. Tongue-in-cheek where possible, but critical and sharp when needed. The magazine is easy to read thanks to the concise writing style and fresh, visual layout. Automotive Management is more than just a magazine: it is also the most visited website in the Dutch automotive industry. This and the daily e-mail newsletter, the largest dedicated vacancy site - Jobmotive - and a range of events for the target audience make Automotive Management the ideal cross-media platform for parties looking to communicate with decision makers in the automotive industry.

The marketing agency Russian Automotive Market Research has been operating in automotive analytics since 1997 and today is one of the leading researchers of the automotive market of the Russian Federation, CIS and overseas markets. 

The leading position of the company is the result of great experience and commitment to high quality of the products offered to our customers.

Russian Automotive Market Research offers a wide range of off-the-shelf solutions as well as products tailored to customer needs.

The products we offer is a tool, which allows the market participants to estimate the position on the market and the market potential, to forecast demand and optimize development strategies.
 

Steigenberger Hotel Am Kanzleramt Berlin

The Steigenberger Hotel Am Kanzleramt gets its name from its view of the German Chancellery and the Reichstag Building. This new hotel in the center of Berlin, near the main station, offers high-class comfort and is ideal for business travellers and urban tourists. The restaurant and bar caters to all tastes and the fitness and wellness area allow you to enjoy a magnificent view while exercising. Jog and walk along the Spreebogen, the bend in the river, with the Federal Press Beach or as far as the Brandenburg Gate. The city's other highlights can be reached quickly and easily using local public transport.

Steigenberger Hotel Am Kanzleramt Berlin Steigenberger Hotel Am Kanzleramt Berlin Steigenberger Hotel Am Kanzleramt Berlin Steigenberger Hotel Am Kanzleramt Berlin Steigenberger Hotel Am Kanzleramt Berlin Steigenberger Hotel Am Kanzleramt Berlin

Steigenberger Hotel Am Kanzleramt

Ella-Trebe-Straße 5
10557 Berlin
Germany
Telephone: +49 30 7407430
Fax: +49 30 740743999
Website: View venue website

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

Become a member

With your E.N.G. account you can view all event programmes and stay up-to-date on upcoming events and related news.

› Create your account now

Event rates (ex. VAT)

Regular price $2,313.60
Documentation only $632.04
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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