Reply specialises in the design and implementation of solutions based on new communication channels and digital media. Through its network of specialist companies, Reply supports some of Europe’s leading industrial groups in Telco & Media, Industry & Services, Banks & Insurance, and Public Administration to define and develop business models, suited to the new paradigms of Big Data, Cloud Computing, Digital Media and the Internet of Things. Reply services include: Consulting, System Integration and Digital Services.

DMT is the global leader in Internet lead management with its RAPID! Response™ system, an innovative product that achieves a 100% dealership response rate for all incoming leads in less than 45 minutes without the use of an automated response.  A unique approach for dealerships to manage and respond to leads up to 24 hours a day, RAPID! Response has set performance benchmarks that exceed all industry best practices in North America and Europe.

MaritzCX™ helps organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world’s broadest CX software and services business.

At Urban Science, we have over 30 years of experience helping clients improve their retail performance - from overall network strategy down to individual retail outlet performance. Urban Science consultants identify the right number and location of retail outlets to help clients realise their full market share potential. We then establish performance standards for individual retail outlets and identify opportunities to optimize profitability and market share.

Many of MMIT’s 150 employees (and 32 nationalities) work on automotive accounts, bringing together over 1000 years of experience in Lead Management, Marketing Automation, MDM, Customer Data Integration and CRM. You will find our offices in Boston, Sao Paolo and Amsterdam. Our technical hub is situated in The Netherlands; our account and project managers are present in the US, Europe, Middle East, Asia and South America.

MSX International is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise, and innovative business solutions, improve the performance of automotive dealership networks by increasing revenue, reducing costs and enhancing customer satisfaction. The company’s broad solutions portfolio supports OEMs across Fleet and Mobility, Warranty and Technical, Parts and Service, Channel Management and Customer Engagement. MSX employs more than 5,000 team members worldwide.

DriveK is not just a new car configurator site, it is a platform that aims to be the de facto market standard for people choosing cars across Europe. The site provides vast amounts of data on different car models and equipments, with the aim of hosting the most up-to-date dataset in the industry, containing over 5,000 car models and trims and about five million configuration options.

Founded in 1984, iSKY led the customer experience movement by creating the first customer experience management (CEM) platform.  Today, that platform is called ClearView. While our platform has evolved, our mission remains the same – empower our clients to differentiate their brands via the customer experience. ClearView is a true customer experience management solution. It helps you find the most important insights you need and empowers you to make the most informed decisions about your business and, ultimately, win.

HERE, a Nokia business, offers the world’s best maps and location experiences across multiple screens and operating systems. HERE is inspiring a new generation of location services and devices, helping more people to navigate their lives with ease and confidence. Built on more than 25 years of experience in cartography and drawing on more than 80,000 sources of data, HERE offers “Maps for Life” for more than 190 countries, voice guided navigation in 95 countries in more than 50 languages and live traffic information for 34 countries.

MakoLab is a digital communication agency whose mission – “Digital Agility” – has been the company’s driver to create and deliver high class IT solutions for automotive industry for the last 25 years. Its offer - oriented at utilizing the latest web technologies with strong focus on marketing effectiveness and overall business performance - includes consulting, design and development of Internet portals, mobile websites and mobile applications as well as development and implementation of advanced management systems. MakoLab’s outstanding skill is semantic technologies application for data search and analysis optimisation, currently implemented by the largest automotive companies.

Stericycle’s ExpertSolutions help protect consumers, protect your brand, protect the environment and reduce corporate risk.  Our best-in-class services and industry leading experts offer the most comprehensive and compliant recall, return, retrieval, field marketing and sustainability solutions available.

www.stericycleexpertsolutions.com

aura Corporation is a global, specialist agency helping clients improve customer loyalty with innovative new ideas that drive bottom-line performance by enhancing the Customer Experience. We provide all the advice and tools to improve Dealer networks and delight customers. aura enjoys long-term relationships with leading automotive brands, delivering a range of services which are integrated with your existing systems.
• Market Research
• Customer Experience Management (CEM) Platforms
• Insight
• Mystery Shopping
• Public Web Ratings & Reviews
• Programme and solution Consultancy
 

Engineering is a leading  Italian IT company counting more than 7,800 employees, 40 sites distributed in Italy, Belgium, Republic of Serbia, Norway, Brazil, Argentina, United States, and a consolidated revenue portfolio of 853 million euro (at the end of 2014).

The Group core business is focused on system integration, outsourcing, proprietary solutions and consulting, in all markets, supported by strong domestic and international R&D activities as well as by an Academy for training to internal resources and to the market.

We integrate dealer networks, delivering high value data from any automotive dealership system. Clients such as Honda, Jaguar Land Rover and Snap-on Business Solutions use our DataHub service to gain an accurate, unified view of their data. With DataHub, our clients enjoy up-to-date access to sales, stock inventory, customer insight and more. DataHub leverages our in-house software, data integration expertise and dedicated automotive team. Combined, these elements drive increased sales, improved efficiency and total transparency.

TrackBack© understands that the faster a lead is contacted, the more likely a sale will result. Integrating with existing CRM and leads management systems, TrackBack.Calls and TrackBack.Email prove if lead follow-up has been attempted, if and when contact has been made, the result of the contact and who made the contact. The unique services provided by TrackBack© are used around the world by OEM’s such as Mercedes-Benz, Fiat Group, General Motors, Renault, Subaru, Isuzu, Triumph, Nissan and Jaguar.