Automotive Warranty Management USA 2018 - ENG Events

EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management USA 2018

#engUSwarranty

Speaker panel

  • Denise Feil

    Director Global Warranty Operations

    FORD MOTOR COMPANY

  • David Tait

    General Manager Engineering Services

    MERCEDES-BENZ USA

  • Raymond Gardner

    Director Commercial Vehicle Warranty

    DANA INCORPORATED

  • Robert Casaletta

    ARC Program Manager; Senior Warranty Analytics Analyst

    NISSAN NORTH AMERICA

  • James Goldsmith

    Department Head, Warranties

    BMW GROUP

  • German Bosherz

    Director Warranty Management Thermal System Business Group

    VALEO

  • Graham Swan

    Director Global Warranty

    CUMMINS

  • Jeffrey Sutter

    Global Director, Innovation and Continuous Improvement Methodologies, Warranty

    NEXTEER AUTOMOTIVE

  • John Lang

    National Warranty Manager

    TOYOTA MOTOR NORTH AMERICA

  • Brad Klein

    Warranty Operations Field Manager

    TOYOTA MOTOR NORTH AMERICA

  • Bill Cahalane

    Manager, Service Warranty

    AMERICAN HONDA MOTOR

  • Atul Macwan

    Manager, Warranty Parts Return Center

    VOLKSWAGEN GROUP OF AMERICA

  • Peter Chhim

    Global Warranty & Data Analytics Director - Global Ride Performance

    TENNECO AUTOMOTIVE

  • Krystal Modina

    Global Warranty and Data Analytics Engineer

    TENNECO AUTOMOTIVE

  • Bryan Fargo

    National Warranty Manager

    KIA MOTORS AMERICA

  • Dana Miller

    Program Director

    CUMMINS

  • Nandit Soparkar

    Business and Technical Development

    UBIQUITI

  • Ashok Kartham

    Chief Executive Officer

    M-IZE

  • Jason R. Castellani

    Partner

    ATCS

16-17 October 2018, Dearborn

Creating warranty programs and practices that drive customer satisfaction and continuous improvement

In the current economy where customers are ‘prosumers’, both producing and consuming services and content, warranty, aftersales and aftercare create a crucial link in the value chain that require a strategic focus.
ENG’s 3rd annual summit will gather top OEM’s, dealers and suppliers to share expertise and best practices to develop strategies to enhance quality, brand loyalty and customer satisfaction.

Join us in Detroit for two days of strategic insights, interactive panel discussions, dynamic case studies and a workshop. This event will provide you with the practical tools on how to design a successful warranty strategy and increase profit while driving customer satisfaction and loyalty.

Key topics this year include:

  • An effortless experience in the warranty claim process: Reducing time consuming methods
  • Autonomous vehicles and adapting warranty management to changing technology
  • The link between warranty and customer satisfaction
  • Reducing No Trouble Found: Strategies and insights
  • Lemon law procedures, clarifying qualifications and analysing impact on clients
  • Audits to track the warranty fraud sources and adjusting the formula
  • Impact of recall and managing expectations
  • Optimizing effective use of goodwill

What makes this event different?

Unique opportunities for engagement across the full automotive enterprise with topics specifically focused for: Passenger Car, LCV, Truck, Construction and Pleasure Vehicles, OE Suppliers, Captives, Insurance and Extended Warranty/Vehicle Protection.


Who should attend?

The executives that will realize the greatest benefit through attendance are senior vice presidents, vice presidents, directors, managers and heads of:

  • Warranty/Extended Warranty 
  • Service Contracts 
  • Quality 
  • Data/Repair Management Analysis 
  • Warranty Supply Chain 
  • Aftersales/Aftermarket 
  • Service Improvement 
  • Fixed Operations 
  • Supplier/OEM Relations 
  • Supplier Homologation 
  • Customer Service & Satisfaction 
  • Risk Management 
  • Underwriting 
  • Product Design 
  • Sales & Marketing
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Testimonials

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

RENAULT

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

KIA MOTORS EUROPE

Very well-organized event from ENG with passionate speakers and exciting topics.

Denise Feil

Director Global Warranty Operations

FORD MOTOR COMPANY

David Tait

General Manager Engineering Services

MERCEDES-BENZ USA

Raymond Gardner

Director Commercial Vehicle Warranty

DANA INCORPORATED

Robert Casaletta

ARC Program Manager; Senior Warranty Analytics Analyst

NISSAN NORTH AMERICA

James Goldsmith

Department Head, Warranties

BMW GROUP

German Bosherz

Director Warranty Management Thermal System Business Group

VALEO

Graham Swan

Director Global Warranty

CUMMINS

Jeffrey Sutter

Global Director, Innovation and Continuous Improvement Methodologies, Warranty

NEXTEER AUTOMOTIVE

John Lang

National Warranty Manager

TOYOTA MOTOR NORTH AMERICA

Brad Klein

Warranty Operations Field Manager

TOYOTA MOTOR NORTH AMERICA

Bill Cahalane

Manager, Service Warranty

AMERICAN HONDA MOTOR

Atul Macwan

Manager, Warranty Parts Return Center

VOLKSWAGEN GROUP OF AMERICA

Peter Chhim

Global Warranty & Data Analytics Director - Global Ride Performance

TENNECO AUTOMOTIVE

Krystal Modina

Global Warranty and Data Analytics Engineer

TENNECO AUTOMOTIVE

Bryan Fargo

National Warranty Manager

KIA MOTORS AMERICA

Dana Miller

Program Director

CUMMINS

Nandit Soparkar

Business and Technical Development

UBIQUITI

Ashok Kartham

Chief Executive Officer

M-IZE

Jason R. Castellani

Partner

ATCS

Automotive-Technology is essentially a B2B online business and technology media platform that has under its wraps the largest global database of automotive buyers and suppliers.

In the realm of Automotive, where innovation is rapid, plant automotive technology stands adept at conceptualizing unique ideas relevant to the B2B space.

Automotive-technology.com covers in-depth trends that shape industry dynamics and metamorphose global economics. With services like search engine optimization, social media marketing, product video showcase, e-mail marketing, e-newsletter sponsorship, banner advertising, event marketing and micro-website within our platform, www.automotive-technology.com has created a recognition that spans over a global audience, thereby revolutionizing how businesses transact.
 

 

The Henry, Autograph Collection Hotel Dearborn

Experience the art of hospitality and a newly imagined vision of modern luxury at The Henry, a Marriott Autograph Collection hotel in Dearborn, Michigan. From the moment you enter the magnificent lobby adorned with vibrant contemporary art, you will experience an elegant boutique hotel that you will want to call home again and again. Relax in the indoor pool, hot tub and massage rooms, recharge in the fitness center, and experience the stunning art collection. Just beyond the energy of Detroit, The Henry is located adjacent to Fairlane Town Center. The hotel is 1 mile from Ford Motor Company, 3 miles from The Henry Ford Museum and within minutes of local businesses and attractions, including the Automotive Hall of Fame, Detroit Institute of the Arts and Detroit Science Center.

The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn

The Henry, Autograph Collection Hotel

300 Town Center Drive
48126 Dearborn
United States
Telephone: 313-441-2000
Fax: 313-441-2051
Email: info@behenry.com
Website: View venue website

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

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Event rates (ex. VAT)

Regular price $1,500.00
20% Early Booking discount valid until August 29th, 2018 $1,200.00
Discount for groups (30% for 3-4 attendees during early booking period) $1,050.00
Discount for groups (40% for 5+ attendees during early booking period) $900.00
Documentation only $545.00
20% Early Booking discount valid until August 29th, 2018 $1,600.01
Discount for groups (30% for 3-4 attendees during early booking period) $1,400.00
Discount for groups (40% for 5+ attendees during early booking period) $1,200.00
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

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