TATA MOTORS
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
Shopping behaviour of modern society is dynamically changing and moving increasingly towards a digital communication landscape. The automotive industry needs to integrate all communication channels to maximise effectiveness of marketing strategy and engage customer with the brand. To create this relationship, OEMs and dealers need to develop tools and techniques that will facilitate 360 degree contact with potential customers.
The modern CRM strategy needs to go beyond lead generation and data collection and transform into a customer centric approach and continuous communication flow that will enhance the brand – customer relationship.
This summit brings together leading marketing, CRM and digital executives from OEMs, captives, dealers and rental/leasing companies. We offer an excellent mix of strategic insight, case studies and interactive panels to help your company grow CRM technology and develop successful and engaging strategies.
Through this event, attendees will engage in real business stories, best practices and discussion forums that will consider the following themes:
• Identifying methods to optimise CRM strategy to gain competitive advantage
• Designing a marketing concept to fit current consumer trends of increased online activity and diminishing dealer visits
• Shaping communication strategy throughout all the channels to satisfy different types of customers
• Evaluating methods to increase efficiency of lead prospecting strategy between OEM and dealers
• Analysing new digital and online initiatives and their impact on shopping behaviour
Want to attend this year's 14th annual summit? Click here to go to the 2015 event page
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
I was very pleased with the quality and candor of the E.N.G. CRM event. I found both days to be a useful investment of time and walked away with both a renewed enthusiasm and a broader experience level with respect to the subject matter.
DMT is the global leader in Internet lead management with its RAPID! Response™ system, an innovative product that achieves a 100% dealership response rate for all incoming leads in less than 45 minutes without the use of an automated response. A unique approach for dealerships to manage and respond to leads up to 24 hours a day, RAPID! Response has set performance benchmarks that exceed all industry best practices in North America and Europe.
› Visit company websiteMany of MMIT’s 150 employees (and 32 nationalities) work on automotive accounts, bringing together over 1000 years of experience in Lead Management, Marketing Automation, MDM, Customer Data Integration and CRM. You will find our offices in Boston, Sao Paolo and Amsterdam. Our technical hub is situated in The Netherlands; our account and project managers are present in the US, Europe, Middle East, Asia and South America.
› Visit company websiteFor more than 70 years, MSXI has provided technology and services to the world's largest companies to improve their retail network performance and talent acquisition strategies. The Retail Network Solutions group partners with global automakers to enhance the retail customer lifecycle by streamlining business processes to positively impact revenue and performance. The company's Human Capital Solutions group collaborates with clients to enhance its talent acquisition and management, including permanent and contract labor, statement of work and purchase services. Detroit-based MSXI has an expert team of 5,000 employees strategically servicing clients in more than 51 countries.
› Visit company websiteAt Urban Science, we have over 30 years of experience helping clients improve their retail performance - from overall network strategy down to individual retail outlet performance. Urban Science consultants identify the right number and location of retail outlets to help clients realise their full market share potential. We then establish performance standards for individual retail outlets and identify opportunities to optimize profitability and market share.
› Visit company websiteHERE, a Nokia business, offers the world’s best maps and location experiences across multiple screens and operating systems. HERE is inspiring a new generation of location services and devices, helping more people to navigate their lives with ease and confidence. Built on more than 25 years of experience in cartography and drawing on more than 80,000 sources of data, HERE offers “Maps for Life” for more than 190 countries, voice guided navigation in 95 countries in more than 50 languages and live traffic information for 34 countries.
› Visit company websiteSynthesio, named the leader in The Forrester Wave™: Enterprise Listening Platforms, Q1 2014 report, is a Global Social Intelligence Platform. Built for scale, Synthesio is a true enterprise platform providing insights, analytics, and engagement across the enterprise. Synthesio is used by some of the world’s top brands, and the agencies that support them, as the framework for building social intelligence that provides real business results. Founded in 2006, Synthesio has four global offices.
TrackBack© understands that the faster a lead is contacted, the more likely a sale will result. Integrating with existing CRM and leads management systems, TrackBack.Calls and TrackBack.Email prove if lead follow-up has been attempted, if and when contact has been made, the result of the contact and who made the contact. The unique services provided by TrackBack© are used around the world by OEM’s such as Mercedes-Benz, Fiat Group, General Motors, Renault, Subaru, Isuzu, Triumph, Nissan and Jaguar.
› Visit company websiteFounded in 1984, iSKY led the customer experience movement by creating the first customer experience management (CEM) platform. Today, that platform is called ClearView. While our platform has evolved, our mission remains the same – empower our clients to differentiate their brands via the customer experience. ClearView is a true customer experience management solution. It helps you find the most important insights you need and empowers you to make the most informed decisions about your business and, ultimately, win.
Cluster Reply belongs to the Reply Group and it is specialized in delivering Consulting and System Integration services based on Microsoft technologies. Our main skills are in the processes, application and technology areas.
Cluster Reply supports some of the major players in the Automotive market by providing processes consulting and implementing new systems supporting business process starting from Lead capturing up to After Sales manage and support.
Cluster Reply realize Customer and Dealer Portals, Customer Data Base, Social Listening, Digital Marketing e Campaign, Contextual Customer Experience solutions based on Cloud technologies
We develop mobile end-user application, social collaboration and CRM that allow the mobility access improving the productivity and the sharing of the social contents.
› Visit company websiteMarketsandMarkets is a global market research organization which is also into advisory and consulting services. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world.
Using effective technology to automate management of large and complex data for forecasts, we provide global analysis, data and insights through unique & in-depth research, serving multi-client reports, company profiles, databases, and custom research services. These intelligence databases comprises of about 60000 reports a year, which forms one of the world's largest intelligence resources. M&M plans to launch industry-wise and country wise market tracker for all existing research verticals.
The major industries that we cover in our market intelligence deliverables are:
Telecom & IT
Semiconductor & electronics
Chemicals
Medical Devices
Pharmaceuticals
Energy and Power
Healthcare & Life sciences
Food and Beverages
The marketing agency Russian Automotive Market Research has been operating in automotive analytics since 1997 and today is one of the leading researchers of the automotive market of the Russian Federation, CIS and overseas markets.
The leading position of the company is the result of great experience and commitment to high quality of the products offered to our customers.
Russian Automotive Market Research offers a wide range of off-the-shelf solutions as well as products tailored to customer needs.
The products we offer is a tool, which allows the market participants to estimate the position on the market and the market potential, to forecast demand and optimize development strategies.
The Hotel Palace Berlin is a professional business travel hotel and enjoys a good reputation as Berlin's privately run conference hotel. In an extremely central position at the heart of the metropolis, between the Gedächtniskirche church and Kurfürstendamm avenue, just a few minutes away from the conference centre (ICC) or Potsdamer Platz and the Brandenburg Gate, the hotel provides its guests with an all-round business service and professional support.
Look forward to exceptional hospitality and personal service combined with the individuality of a privately run hotel.
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
I was very pleased with the quality and candor of the E.N.G. CRM event. I found both days to be a useful investment of time and walked away with both a renewed enthusiasm and a broader experience level with respect to the subject matter.
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
A great opportunity to share experience and future trends with experts.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.