EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management USA 2017

#engUSwarranty

Speaker panel

  • Jason Payne

    Manager, Warranty Intelligence Engineering

    SENSATA TECHNOLOGIES

  • Andrea Sorrenti

    Regional Vice President, Retail Network Solutions Americas

    MSX INTERNATIONAL

  • Warren DeBardelaben

    Director, Dealer Support Aftersales Division

    NISSAN NORTH AMERICA

  • Kristyn Lau

    Senior Manager, Warranty Aftersales Division

    NISSAN NORTH AMERICA

  • Brendan Walsh

    Global Vice President and Chief Digital Officer

    MSX INTERNATIONAL

  • John Lang

    National Warranty Manager

    TOYOTA MOTOR NORTH AMERICA

  • Chris Wolf

    Warranty Compliance Manager

    VOLKSWAGEN GROUP OF AMERICA

  • Tom Gianfermi

    Manager, Warranty Analytics

    FCA-MOPAR PARTS DIVISION

  • Mike Roberts

    President

    MR INSIGHTS

  • Jack McClure

    Workshop Manager

    MOTORWERKS

  • Frank Ferrera

    Former Executive Vice President of Customer Satisfaction

    HYUNDAI MOTOR AMERICA

  • Mark Miller

    Director, Global Dealer Service and Warranty Operations

    GENERAL MOTORS

  • Charles Wunder

    Warranty Information Intelligence Specialist

    BMW GROUP

  • Paul Wooley

    Group Manager, Warranty Operations

    MAZDA NORTH AMERICAN OPERATIONS

  • Angelica Velez

    Senior Quality Warranty Manager

    GENTEX

  • Lisa Campbell

    Empowerment Manager, Global Connected Customer Experience Operations

    GENERAL MOTORS

  • Dan Somers

    Chief Executive Officer

    WARWICK ANALYTICS

  • Jason Castellani

    Partner

    ATCS

  • David Graff

    Global Vice President, Retail Network Solution Sales

    MSX INTERNATIONAL

  • Lee Senderov

    Vice President and General Manager, North America

    YOURMECHANIC

  • Libby Kanouse Roop

    Advisory Senior Manager

    DELOITTE

  • Robert Levine

    Senior Manager

    STOUT

  • Greg Mitchell

    Attorney at Law

    FROST BROWN TODD

  • Paul Swenson

    Executive Vice President

    AFTER, INC.

  • Jeff Hoppe

    Vice President Sales

    ROBERT BOSCH

  • Michele Winterhalter

    Warranty Specialist 

    GENTHERM

17-18 October 2017, Dearborn

Creating warranty programs and practices that drive customer satisfaction and continuous improvement

What makes this event different?

Unique opportunities for engagement across the full automotive enterprise with topics specifically focused for: Passenger Car, LCV, Truck, Construction and Pleasure Vehicles, OE Suppliers, Captives, Insurance and Extended Warranty/Vehicle Protection.

As the state of the automotive industry continues to evolve, the revenue streams of warranty, aftersales and services are a crucial link in your value chain. To boost profitability and generate quality improvements, a strategic focus must be placed on this aspect of the business.

Our 2nd annual event’s goal is to provide businesses with insights to help improve their warranty programs and achieve customer satisfaction while generating business revenue.

Join us in Dearborn for an invaluable opportunity to network while enjoying an excellent mix of case studies, interactive panel debates, discussions and workshop and walk away with clear ideas on how to ensure continuous product improvement and stay ahead of the competition in today’s environment. It is an event not to be missed!

Key topics this year include:
  • New approaches to warranties for modern vehicles, including connected cars and electric vehicles
  • Improved relationships along the warranty stakeholder value chain
  • Ways to reduce claim fraud through optimized processes
  • Using warranty, goodwill and extended warranty as a tool to satisfy your customer
  • Strategic insights to manage and prevent recall
  • Finding the best approaches for warranty audits
  • Coping with new global regulations 

Who should attend?

The executives that will realize the greatest benefit through attendance are senior vice presidents, vice presidents, directors, managers and heads of:

  • Warranty/Extended Warranty 
  • Service Contracts 
  • Quality 
  • Data/Repair Management Analysis 
  • Warranty Supply Chain 
  • Aftersales/Aftermarket 
  • Service Improvement 
  • Fixed Operations 
  • Supplier/OEM Relations 
  • Supplier Homologation 
  • Customer Service & Satisfaction 
  • Risk Management 
  • Underwriting 
  • Product Design 
  • Sales & Marketing
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Testimonials

NISSAN

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

TATA MOTORS FINANCE

This conference has provided huge learning on how different companies do their business across different regions.

TATA MOTORS

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

Jason Payne

Manager, Warranty Intelligence Engineering

SENSATA TECHNOLOGIES

Andrea Sorrenti

Regional Vice President, Retail Network Solutions Americas

MSX INTERNATIONAL

Warren DeBardelaben

Director, Dealer Support Aftersales Division

NISSAN NORTH AMERICA

Kristyn Lau

Senior Manager, Warranty Aftersales Division

NISSAN NORTH AMERICA

Brendan Walsh

Global Vice President and Chief Digital Officer

MSX INTERNATIONAL

John Lang

National Warranty Manager

TOYOTA MOTOR NORTH AMERICA

Chris Wolf

Warranty Compliance Manager

VOLKSWAGEN GROUP OF AMERICA

Tom Gianfermi

Manager, Warranty Analytics

FCA-MOPAR PARTS DIVISION

Mike Roberts

President

MR INSIGHTS

Jack McClure

Workshop Manager

MOTORWERKS

Frank Ferrera

Former Executive Vice President of Customer Satisfaction

HYUNDAI MOTOR AMERICA

Mark Miller

Director, Global Dealer Service and Warranty Operations

GENERAL MOTORS

Charles Wunder

Warranty Information Intelligence Specialist

BMW GROUP

Paul Wooley

Group Manager, Warranty Operations

MAZDA NORTH AMERICAN OPERATIONS

Angelica Velez

Senior Quality Warranty Manager

GENTEX

Lisa Campbell

Empowerment Manager, Global Connected Customer Experience Operations

GENERAL MOTORS

Dan Somers

Chief Executive Officer

WARWICK ANALYTICS

Jason Castellani

Partner

ATCS

David Graff

Global Vice President, Retail Network Solution Sales

MSX INTERNATIONAL

Lee Senderov

Vice President and General Manager, North America

YOURMECHANIC

Libby Kanouse Roop

Advisory Senior Manager

DELOITTE

Robert Levine

Senior Manager

STOUT

Greg Mitchell

Attorney at Law

FROST BROWN TODD

Paul Swenson

Executive Vice President

AFTER, INC.

Jeff Hoppe

Vice President Sales

ROBERT BOSCH

Michele Winterhalter

Warranty Specialist 

GENTHERM

The Henry, Autograph Collection Hotel Dearborn

Experience the art of hospitality and a newly imagined vision of modern luxury at The Henry, a Marriott Autograph Collection hotel in Dearborn, Michigan. From the moment you enter the magnificent lobby adorned with vibrant contemporary art, you will experience an elegant boutique hotel that you will want to call home again and again. Relax in the indoor pool, hot tub and massage rooms, recharge in the fitness center, and experience the stunning art collection. Just beyond the energy of Detroit, The Henry is located adjacent to Fairlane Town Center. The hotel is 1 mile from Ford Motor Company, 3 miles from The Henry Ford Museum and within minutes of local businesses and attractions, including the Automotive Hall of Fame, Detroit Institute of the Arts and Detroit Science Center.

The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn The Henry, Autograph Collection Hotel Dearborn

The Henry, Autograph Collection Hotel

300 Town Center Drive
48126 Dearborn
United States
Telephone: 313-441-2000
Fax: 313-441-2051
Email: info@behenry.com
Website: View venue website

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

Event rates (ex. VAT)

Regular price $1,500.00
Discount for groups (20% for 3 to 4 attendees) $1,200.00
Discount for groups (30% for 5+ attendees) $1,050.00
Documentation only $545.00
Discount for groups (20% for 3 to 4 attendees) $1,600.00
Discount for groups (30% for 5+ attendees) $1,400.00
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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