EUROPEAN NETWORKING GROUP
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Welcome to ENG's 7th Annual Automotive Warranty Management Summit

#engautowarranty

Speaker panel

  • Peter Rade

    VP Quality

    TOYOTA

  • Vincent Mercier

    Group Warranty Expert

    VALEO

  • Rudolf Wiegand

    General Manager Technical Service

    KIA MOTORS EUROPE

  • Hans Peter Nack

    Head of Warranty and Goodwill Standards and Processes

    VOLKSWAGEN

  • Sylvie Denis

    Quality and Warranty Director

    RENAULT TRUCKS

  • Guy Ainsley

    Visiting Fellow

    LOUGHBOROUGH UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS

  • Anil Sinha

    Vice President Quality

    TATA MOTORS

  • Mirko Jovetic

    Chief Project Manager Supplier Warranty Recovery

    VOLVO GROUP TRUCKS TECHNOLOGY

  • Axel Bauer

    Warranty Manager

    BORGWARNER

  • Marco Borsari

    Global Product Service and Support Manager

    DANA

  • Ronald Hoedemakers

    Senior Manager Warranty Engineering

    TOYOTA

  • Matti Kurvinen

    Managing Director

    sd-ize consulting

  • Srikesh Krishnamurthy

    Principal Solution Architect, Aftermarket

    TECH MAHINDRA

  • Sven Sommerfeld

    Managing Director

    ATCS

22-23 May 2019, Brussels

Creating warranty programmes and practices that drive customer satisfaction and continuous improvement

22-23 May 2019 Crowne Plaza Le Palace Brussels 

Key topics this year include:
  • Designing successful warranty programmes to enhance customer satisfaction and increase profitability
  • Improving cost share and managing expectations in the OEM /supplier warranty and quality relationship
  • Integrating warranty with product support to streamline global warranty management and continuous improvement processes
  • Improving product and service quality, reducing time and cost through accurate data management 
  • Integrating the use of telematics and connectivity as a business opportunity within warranty
  • Adapting warranty management to a changing technology market and autonomous vehicles,  understanding consequences and preparations needed
  • Generating revenue through warranty services at the dealer level
  • Ensuring effective recall prevention and management strategy
  • Designing effective goodwill strategy to improve customer satisfaction and loyalty

Who should attend?

The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:

  • Warranty
  • Customer Service
  • Quality and Production
  • Sales and Marketing
  • Supplier Business (TIER1 / TIER2)
  • Customer Satisfaction
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Testimonials

KIA MOTORS EUROPE

Very well-organized event from ENG with passionate speakers and exciting topics.

NISSAN

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

Peter Rade

VP Quality

TOYOTA

Vincent Mercier

Group Warranty Expert

VALEO

Rudolf Wiegand

General Manager Technical Service

KIA MOTORS EUROPE

Hans Peter Nack

Head of Warranty and Goodwill Standards and Processes

VOLKSWAGEN

Sylvie Denis

Quality and Warranty Director

RENAULT TRUCKS

Guy Ainsley

Visiting Fellow

LOUGHBOROUGH UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS

Anil Sinha

Vice President Quality

TATA MOTORS

Mirko Jovetic

Chief Project Manager Supplier Warranty Recovery

VOLVO GROUP TRUCKS TECHNOLOGY

Axel Bauer

Warranty Manager

BORGWARNER

Marco Borsari

Global Product Service and Support Manager

DANA

Ronald Hoedemakers

Senior Manager Warranty Engineering

TOYOTA

Matti Kurvinen

Managing Director

sd-ize consulting

Srikesh Krishnamurthy

Principal Solution Architect, Aftermarket

TECH MAHINDRA

Sven Sommerfeld

Managing Director

ATCS

The German Association of Banks and Leasing Companies of the Automotive Industry (Banken der Automobilwirtschaft, BDA) is the umbrella organisation of the eleven manufacturer-linked (captive) financial service providers within the automobile industry in Germany. The association acts as a joint platform and helps placing captive financial services in the public eye. Representing a total of 33 automobile brands, the BDA members are a major driving force of the key segment “mobility” in the German economy. Member institutions are BMW Bank, FCA Bank Deutschland, Ferrari Financial Services, Honda Financial Services, Hyundai Capital Bank Europe, MKG Bank, Opel Bank, PSA Bank Deutschland, RCI Banque, Toyota Financial Services and Volkswagen Financial Services.

autobanken.de

 

In the realm of Automotive, where innovation is rapid, automotive technology stands adept at conceptualizing unique ideas relevant to the B2B space.

With services like search engine optimization, social media marketing, e-mail marketing, banner advertising and event marketing within our platform, www.automotive-technology.com has created a recognition that spans over a global audience, thereby revolutionizing how businesses transact.

Crowne Plaza - Le Palace Brussels

Situated in the Northern Quarter, the Crowne Plaza® Brussels - Le Palace hotel adds elegance to business trips. Built in 1908, the hotel is fully renovated and offers the most contemporary, business-ready amenities. Ideal for corporate travel and events, the hotel is located near Brussels Airport and the city centre. Guests can get to the European Commission and NATO – as well as major companies like Procter and Gamble and BNP Paribas Fortis – via the Rogier metro station, a five-minute walk away. Situated on Place Rogier, the hotel is within easy reach of places to see. Sightseers can take a walk to a host of parks, theaters and museums (including the Grand Place and Royal Museum of Fine Arts) in 15 minutes or less, or step outside for jog; a path runs through the Botanical Garden right in front of the hotel. 

Crowne Plaza - Le Palace Brussels Crowne Plaza - Le Palace Brussels Crowne Plaza - Le Palace Brussels Crowne Plaza - Le Palace Brussels Crowne Plaza - Le Palace Brussels

Crowne Plaza - Le Palace

Rue Gineste 3
1210 Brussels
Belgium
Telephone: +32 22036200
Email: info@cpbxl.be
Website: View venue website

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

MANN+HUMMEL GROUP

Global Warranty Specialist

By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

Become a member

With your E.N.G. account you can view all event programmes and stay up-to-date on upcoming events and related news.

› Create your account now

Event rates (ex. VAT)

Regular price $2,234.40
Discount for groups (20% for 3 to 4 attendees) $1,787.52
Discount for groups (30% for 5+ attendees) $1,564.08
Documentation only $610.40
How many tickets would you like?
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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