EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management 2018

#engautowarranty

Speaker panel

  • Pascal Miconnet

    Vice President Quality and Customer Satisfaction, Warranty

    VOLVO GROUP TRUCKS TECHNOLOGY

  • Reiner Krugel

    Head of Warranty Management

    CONTINENTAL

  • Bernd Petzsche

    Manager Warranty Controlling Worldwide (PC)

    DAIMLER AG

  • Hein Habes

    Manager European Warranty Group

    NISSAN

  • Carmen Zehnder

    Business Process Owner Warranty

    SSANGYONG MOTORS

  • Asli Gülçur

    Warranty, Analysis & PRC Supervisor, Six Sigma Blackbelt

    FORD OTOMOTIV

  • Georg Pavlou

    Global Warranty Specialist

    MANN+HUMMEL

  • Carmina Biris

    Business Unit Senior Quality Manager

    NOVARES

  • Vincent Mercier

    Group Warranty Expert

    VALEO

  • Tom Ring

    Global Director Retail Performance Management

    MSX INTERNATIONAL

  • Dave Johnson

    GTS Product Director

    MSX INTERNATIONAL

  • Derek Snaidauf

    Advisory Principal

    DELOITTE

  • Farzad Henareh

    VP Commercial Operations, Marketing & Business Development

    STERICYCLE EXPERTSOLUTIONS

16-17 May 2018, Berlin

Creating warranty programmes and practices that drive customer satisfaction and continuous improvement

Programme in development

Who should attend?

The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:

  • Warranty
  • Customer Service
  • Quality and Production
  • Sales and Marketing
  • Supplier Business (TIER1 / TIER2)
  • Customer Satisfaction
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Testimonials

TATA MOTORS

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

NISSAN

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

CNH INDUSTRIAL

Very interesting and business relevant topics. Great opportunity for benchmarking.

Pascal Miconnet

Vice President Quality and Customer Satisfaction, Warranty

VOLVO GROUP TRUCKS TECHNOLOGY

Reiner Krugel

Head of Warranty Management

CONTINENTAL

Bernd Petzsche

Manager Warranty Controlling Worldwide (PC)

DAIMLER AG

Hein Habes

Manager European Warranty Group

NISSAN

Carmen Zehnder

Business Process Owner Warranty

SSANGYONG MOTORS

Asli Gülçur

Warranty, Analysis & PRC Supervisor, Six Sigma Blackbelt

FORD OTOMOTIV

Georg Pavlou

Global Warranty Specialist

MANN+HUMMEL

Carmina Biris

Business Unit Senior Quality Manager

NOVARES

Vincent Mercier

Group Warranty Expert

VALEO

Tom Ring

Global Director Retail Performance Management

MSX INTERNATIONAL

Dave Johnson

GTS Product Director

MSX INTERNATIONAL

Derek Snaidauf

Advisory Principal

DELOITTE

Farzad Henareh

VP Commercial Operations, Marketing & Business Development

STERICYCLE EXPERTSOLUTIONS

Aftersales Magazine is an independent trade magazine distributed in the Netherlands. Every month 19.800 issues are sent to our readers. Besides the printed version, a digital version is also available. Our daily newsletter, in readable versions for the web, smartphone and tablet, has a subscription base of 12.500 readers. In addition to standard working days, every Saturday morning at 10am sharp, our newsletter subscribers receive a weekly news wrap-up.

The main focus of our editorial content is the Aftermarket business. Focus groups which are given editorial attention are franchised dealers, independent garages, wholesalers, parts distributors, leasing companies, car distributors and suppliers of garage equipment and tools.

The editorial staff consists of five full-time journalists complemented by an additional five freelancers.

aftersalesmagazine.nl

Automotive-Technology is essentially a B2B online business and technology media platform that has under its wraps the largest global database of automotive buyers and suppliers.

In the realm of Automotive, where innovation is rapid, plant automotive technology stands adept at conceptualizing unique ideas relevant to the B2B space.

Automotive-technology.com covers in-depth trends that shape industry dynamics and metamorphose global economics. With services like search engine optimization, social media marketing, product video showcase, e-mail marketing, e-newsletter sponsorship, banner advertising, event marketing and micro-website within our platform, www.automotive-technology.com has created a recognition that spans over a global audience, thereby revolutionizing how businesses transact.
 

 

The Westin Grand Berlin

Escape your day-to-day stress and immerse yourself in a world of wellbeing. Warm tones, mild colours and the timelessly elegant design of our 400 rooms and suites enables you to rest in a city that hardly ever sleeps. 

Feel the vibrant life of Berlin's centre, "Mitte" on the corner of Friedrichstrasse and Unter den Linden. Of the Brandenburg Gate, the Reichstag building, the Potsdamer Platz or the Gendarmenmarkt - places with a unique fascination, where history has been written. Enjoy the various cultural offers such as galleries, shopping, restaurants and bars just outside our door.

The Westin Grand Berlin The Westin Grand Berlin The Westin Grand Berlin

The Westin Grand

Friedrichstrasse 158-164
10117 Berlin
Germany
Telephone: +49 30 2027 0
Website: View venue website

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

Event rates (ex. VAT)

Regular price $2,465.42
Discount for groups (20% for 3 to 4 attendees) $1,972.34
Discount for groups (30% for 5+ attendees) $1,725.79
Documentation only $673.51
How many tickets would you like?
- OR -

Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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