EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management 2017

#engautowarranty

Speaker panel

  • Leo Roeks

    Director Global Warranty Office

    FORD

  • Neil Pattemore

    Technical Director

    FIGIEFA

  • Jean-Francois Marembert

    Global Customer Care and Warranty Director

    GROUPE RENAULT

  • Georg Pavlou

    Global Warranty Specialist

    MANN+HUMMEL

  • Nicola Zorz

    Account Operations Manager

    MSX INTERNATIONAL

  • Yukio Tanaka

    General Manager Service Division

    YAMAHA MOTOR EUROPE

  • Dan Somers

    Chief Executive Officer

    WARWICK ANALYTICS

  • Dr. Heinz van Deelen

    Chief Executive Officer

    CONSLINE

  • Barry Nielsen

    Automotive Solutions Director

    STERICYCLE EXPERTSOLUTIONS

  • Jason Castellani

    Partner

    ATCS

  • Barbara Van der Ploeg

    Former Divisional Quality Director

    BOSAL

  • Mark Nagelvoort

    President & Chief Executive Officer

    PCMI

  • Filomena Corradini

    EMEA Warranty, Service Programs Manager

    CNH INDUSTRIAL

  • Matti Kurvinen

    Managing Director

    sd-ize consulting

  • Marcel de Rycker

    Managing Director

    INTERNATIONAL WARRANTY SOLUTIONS

  • Juan Carlos Mármol Rebollo

    Manager Retail Network Solutions

    SGS TRANSPORTATION

  • Carmina Biris

    Business Unit Senior Quality Manager

    MECAPLAST

  • Cameron Mitchell

    Global Warranty Systems Strategy Manager

    JAGUAR LAND ROVER

  • Coss Mosselman

    Europen Warranty Group - Policies, Procedures & Market Support

    NISSAN

  • Daan Urlings

    Warranty Management

    NISSAN

16-17 May 2017, Munich

Creating warranty programmes and practices that drive customer satisfaction and continuous improvement

Every year this event brings together the key players in the automotive warranty value chain including OEM’s, suppliers, dealers and third party warranty providers.

For our 4th annual event the goal is to provide businesses with insights to help improve their warranty programs and achieve customer satisfaction while generating business revenue.

Through the best mixture of strategic insights, case studies, workshops and panel discussions you will walk away with clear ideas on how to ensure continuous product improvement and stay ahead of the competition in today’s environment. Remember, in this environment customer satisfaction and cost control are the key to success. 

Key topics this year include:

•    New approaches to warranties for modern vehicles, including connected cars and electric vehicles
•    Improved relationships along the warranty stakeholder value chain
•    Ways to reduce claim fraud through optimized processes
•    Using warranty, goodwill and extended warranty as a tool to satisfy your customer
•    Strategic insights to manage and prevent recall
•    Finding the best approaches for warranty audits
•    Coping with new global regulations and EU law

Who should attend?

The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:

  • Warranty
  • Customer Service
  • Quality and Production
  • Sales and Marketing
  • Supplier Business (TIER1 / TIER2)
  • Customer Satisfaction

Want to see what you missed at the 4th annual summit? Click here to view our 2016 event page

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Testimonials

RENAULT TRUCKS

An ENG conference is a good opportunity to network and gain connections with other companies.

TATA MOTORS

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

FORD CREDIT EUROPE

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

Leo Roeks

Director Global Warranty Office

FORD

Neil Pattemore

Technical Director

FIGIEFA

Jean-Francois Marembert

Global Customer Care and Warranty Director

GROUPE RENAULT

Georg Pavlou

Global Warranty Specialist

MANN+HUMMEL

Nicola Zorz

Account Operations Manager

MSX INTERNATIONAL

Yukio Tanaka

General Manager Service Division

YAMAHA MOTOR EUROPE

Dan Somers

Chief Executive Officer

WARWICK ANALYTICS

Dr. Heinz van Deelen

Chief Executive Officer

CONSLINE

Barry Nielsen

Automotive Solutions Director

STERICYCLE EXPERTSOLUTIONS

Jason Castellani

Partner

ATCS

Barbara Van der Ploeg

Former Divisional Quality Director

BOSAL

Mark Nagelvoort

President & Chief Executive Officer

PCMI

Filomena Corradini

EMEA Warranty, Service Programs Manager

CNH INDUSTRIAL

Matti Kurvinen

Managing Director

sd-ize consulting

Marcel de Rycker

Managing Director

INTERNATIONAL WARRANTY SOLUTIONS

Juan Carlos Mármol Rebollo

Manager Retail Network Solutions

SGS TRANSPORTATION

Carmina Biris

Business Unit Senior Quality Manager

MECAPLAST

Cameron Mitchell

Global Warranty Systems Strategy Manager

JAGUAR LAND ROVER

Coss Mosselman

Europen Warranty Group - Policies, Procedures & Market Support

NISSAN

Daan Urlings

Warranty Management

NISSAN

The quarterly business-to-business magazine Fleet&Mobility reports the latest developments in corporate mobility at strategic and operational levels. Together with its website, Fleet&Mobility is the leading platform for mobility decision makers in the Netherlands. Our core readership consists of fleet and mobility managers, facility, procurement and HR officers, financial directors and other senior decision makers at large and medium-sized Dutch enterprises. Through the website, the weekly newsletter and the magazine, we give them access to all the news, views and information they need in the field of mobility management. Regular features range from reviews of new fleet cars and vans to stories on alternative modes of transportation. We also offer plenty of coverage of tax issues and their repercussions for fleet operators. To inspire our readers, we examine innovative mobility projects and processes at large and medium-sized companies. Interviews, analyses, statistics and columns keep the mobility manager well-informed about all aspects of the profession on a daily, weekly and quarterly basis. Fleet&Mobility is also read by mobility suppliers, including repair, maintenance and tyre businesses, vehicle importer, leasing and finance firms and service providers.

Automotive Management is an independent inspirational and informative platform for managers in the automotive industry. The editorial staff consists of experienced professionals with a mission to write high quality editorials, interviews, statistical analyses and background articles on all developments in the automotive industry. The magazine offers practical information on marketing, sales, and economic, fiscal and financial affairs, with an eye for the human factor of entrepreneurship. Tongue-in-cheek where possible, but critical and sharp when needed. The magazine is easy to read thanks to the concise writing style and fresh, visual layout. Automotive Management is more than just a magazine: it is also the most visited website in the Dutch automotive industry. This and the daily e-mail newsletter, the largest dedicated vacancy site - Jobmotive - and a range of events for the target audience make Automotive Management the ideal cross-media platform for parties looking to communicate with decision makers in the automotive industry.

Automotive-Technology is essentially a B2B online business and technology media platform that has under its wraps the largest global database of automotive buyers and suppliers.

In the realm of Automotive, where innovation is rapid, plant automotive technology stands adept at conceptualizing unique ideas relevant to the B2B space.

Automotive-technology.com covers in-depth trends that shape industry dynamics and metamorphose global economics. With services like search engine optimization, social media marketing, product video showcase, e-mail marketing, e-newsletter sponsorship, banner advertising, event marketing and micro-website within our platform, www.automotive-technology.com has created a recognition that spans over a global audience, thereby revolutionizing how businesses transact.
 

Aftersales Magazine is an independent trade magazine distributed in the Netherlands. Every month 19.800 issue’s are send to our readers. Beside the printed version also a digital version is availble. Our daily newsletter in readable versions for the web, smartphone and tablet, has a subscription base of 12.500 readers. Beside the standard working days, every saterday morning 10.00 am sharp, our newesletter subscribers receive a news wrap up of the week.

The main focus for our editorial content is the Aftermarket business in general. Focus groups who are given editorial attention are franchised dealers, independent garages, wholesalers, parts distributors, leasing companies, car distributors and suppliers of garage equipment and tools.

The editorial staff consists of five fully employed journalists completed by an other five freelancers.

Holiday Inn City Centre Munich

A centrally located Munich hotel with free WiFi, extensive meeting facilities and direct access to public transport
Holiday Inn® Munich - City Centre hotel offers four-star facilities in the heart of Munich. From the Rosenheimer Platz S-Bahn station, in the same building complex, you can reach Munich Airport in 45 minutes. There is public underground parking and the city centre is a short walk away.

The Gasteig cultural centre, known for the Munich Philharmonic, is opposite the hotel, while the vast German Museum is only a five-minute walk away. Stroll to Marienplatz, the historic heart of Munich, in just 15 minutes. Visit the English Garden, two kilometres from the hotel, and Munich Residenz, a nearby Bavarian palace. In the evening try the beer gardens of Au-Haidhausen district, just seven minutes' walk away, or ask staff about nearby restaurants.

The hotel has one of the largest meeting centres in southern Germany. Book a function in one of 20 meeting spaces for up to 600 guests, and our friendly staff will help organise everything. There is free WiFi throughout the hotel.

Enjoy a Starbucks coffee or meet colleagues for a Bavarian meal in the Open Lobby. Guests enjoy a buffet breakfast in the Grat3 restaurant and an indoor pool with natural daylight. Executive Rooms offer 180-degree city views, and kids eat and stay free.

Holiday Inn City Centre Munich Holiday Inn City Centre Munich Holiday Inn City Centre Munich Holiday Inn City Centre Munich

Holiday Inn City Centre

Hochstrasse 3
81669 Munich
Germany
Telephone: +49 89 48036213
Email: Postoffice@muchb.holidayinn.com
Website: View venue website

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

Become a member

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Event rates (ex. VAT)

Regular price $2,217.24
Documentation only $605.71
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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