EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's 8th Annual Automotive Warranty Management Summit

#engautowarranty

Speaker panel

  • Christian Bley

    Country Manager, Director After Sales Austria, Service, Parts & Customer Care

    FCA GROUP

  • Kajsa Walldin

    Global Warranty Process Leader

    VOLVO CONSTRUCTION EQUIPMENT

  • Georgios Pavlou

    Field Quality Manager-Global Thermal Management

    MAHLE

  • Pablo Coll

    Director Bentley & Lamborghini dealerships

    QUADIS

  • Ronald Hoedemakers

    General Manager, Regional Quality & Operation Division

    TOYOTA

  • Victor Manuel Borrego

    Corporate Quality Process Director

    GESTAMP

  • Bruno Debonnet

    Director Quality Planning

    YAZAKI

  • Leo Roeks

    CEO & Industry Expert

    LEO ROEKS

  • Dr. Wolfram Sopha

    Professor for Automotive Management

    NÜRTINGEN-GEISLINGEN UNIVERSITY

  • Anna Rokicka

    Warranty, Quality, Supplier Development

    INDUSTRY EXPERT

  • Luke Evans

    Auto Solutions Manager

    STERICYCLE

1-2 December 2020, Berlin

Ensuring the industry is prepared for crisis and post crisis times

1-2 December 2020 Bristol Berlin 

Key points this year include: 

 

  • Lessons learnt on how the automotive industry can prepare for and deal with a global crisis

  • The impact of mobility, car sharing and modern tech on warranty

  • Ensuring data quality at the dealer level

  • Insights on quality as a driver of continuous improvement for supplier warranty management

  • Ensuring product and service quality with effective management of warranty processes

  • New approaches to diagnosis systems improvement beyond NTF

 

Who should attend?

The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:

  • Warranty
  • Customer Service
  • Quality and Production
  • Sales and Marketing
  • Supplier Business (TIER1 / TIER2)
  • Customer Satisfaction
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Testimonials

FORD CREDIT EUROPE

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

NISSAN

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

Christian Bley

Country Manager, Director After Sales Austria, Service, Parts & Customer Care

FCA GROUP

Kajsa Walldin

Global Warranty Process Leader

VOLVO CONSTRUCTION EQUIPMENT

Georgios Pavlou

Field Quality Manager-Global Thermal Management

MAHLE

Pablo Coll

Director Bentley & Lamborghini dealerships

QUADIS

Ronald Hoedemakers

General Manager, Regional Quality & Operation Division

TOYOTA

Victor Manuel Borrego

Corporate Quality Process Director

GESTAMP

Bruno Debonnet

Director Quality Planning

YAZAKI

Leo Roeks

CEO & Industry Expert

LEO ROEKS

Dr. Wolfram Sopha

Professor for Automotive Management

NÜRTINGEN-GEISLINGEN UNIVERSITY

Anna Rokicka

Warranty, Quality, Supplier Development

INDUSTRY EXPERT

Luke Evans

Auto Solutions Manager

STERICYCLE

Bristol Berlin

Enjoy your stay at the perfect location in the centre of Berlin on the famous Kurfürstendamm. From the hotel, Berlin's numerous attractions are easily reachable by public transport or by foot. Did you know that the hotel is located only ten minutes from the Berlin Fairground City Cube? Staying with them, means going home: Find charm, elegance and style in 246 rooms and 55 suites and experience authentic service in 3 restaurants and one bar. The Bristol Spa invites you to relax in the pool, sauna, steam bath and mini-gym. 10 light flooded conference rooms provide ideal conditions for meetings and other occasions.

Bristol Berlin Bristol Berlin Bristol Berlin Bristol Berlin

Bristol

Kurfürstendamm 27
10719 Berlin
Germany
Telephone: +49 30 884340
Fax: +49 30 8836 075
Email: reservations@bristolberlin.com
Website: View venue website

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

MANN+HUMMEL GROUP

Global Warranty Specialist

By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.

Become a member

With your E.N.G. account you can view all event programmes and stay up-to-date on upcoming events and related news.

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Event rates (ex. VAT)

Regular price $896.00
Discount for groups 10% discount for groups of 2+ attendees $806.40
Documentation only $610.40
Discount for groups 10% discount for groups of 2+ attendees $1,030.40
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.

Available Options

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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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