EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's 8th Annual Automotive Warranty Management Summit

#engautowarranty

Speaker panel

  • Rainer Mueller

    Director Global Reliability & Warranty

    MANN+HUMMEL

  • Leo Roeks

    CEO & Industry Expert

    LEO ROEKS

  • Sophie Gysan

    Global Warranty & Goodwill Management, Customer Care

    BMW

  • Fausto Cerri

    Global Product Service and Support Manager, Head of Aftersales

    DANA

  • Kajsa Walldin

    Global Warranty Process Leader

    Volvo Construction Equipment

  • Georgios Pavlou

    Field Quality Manager-Global Thermal Management

    MAHLE

  • Vanessa Pepperell

    Corporate Purchasing Excellence/ Supplier Quality Director

    GESTAMP

  • David Williams

    Chief Engineer Propulsion Engineering & Quality

    LOTUS CARS

  • Paul Colllins

    Propulsion Quality Lead Engineer

    LOTUS CARS

  • Pablo Coll

    Director Bentley & Lamborghini dealerships

    QUADIS

  • James Richardson

    General Manager-Services

    SUZUKI

  • Christian Bley

    Country Manager, Director After Sales Austria, Service, Parts & Customer Care

    FCA GROUP

2-3 July 2020, Berlin

Ensuring the industry is prepared for crisis and post crisis times

2-3 July 2020 Bristol Berlin 

SPECIAL MESSAGE
Dear Customer,

In these trying times we are maintaining our offices open and work through remote work by employees. The utmost care is being taken to continue our programs with continuity and we ask for your help in this. We are a small company and want to take care of our clients and employees in a safe, professional and sustainable manner. As you may have difficulty reaching us during these times, please send your inquiries via email directly to the party you are working with, through Skype or by sending an email to info@engevents.com. 

We thank you for your patience.

Kind Regards,

Ed Basden
General Manager
And your friends at ENG

Key points this year include: 

 

  • Lessons learnt on how the automotive industry can prepare for and deal with a global crisis

  • How BMW is improving their goodwill strategy at dealer level

  • Coping with recalls and improving claim systems

  • Lotus Cars’ Vehicle data DNA journey

  • The impact of mobility, car sharing and modern tech on warranty

  • Quadis presentation and an interactive discussion onensuring data quality at the dealer level

  • Gestamp’s insights on quality as a driver of continuous improvement for supplier warranty management

  • How is Volvo Construction Equipmentensuring product and service quality with effective management of warranty processes

  • New approaches to diagnosis systems improvement beyond NTF

 

Who should attend?

The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:

  • Warranty
  • Customer Service
  • Quality and Production
  • Sales and Marketing
  • Supplier Business (TIER1 / TIER2)
  • Customer Satisfaction
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Testimonials

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

KIA MOTORS EUROPE

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

Rainer Mueller

Director Global Reliability & Warranty

MANN+HUMMEL

Leo Roeks

CEO & Industry Expert

LEO ROEKS

Sophie Gysan

Global Warranty & Goodwill Management, Customer Care

BMW

Fausto Cerri

Global Product Service and Support Manager, Head of Aftersales

DANA

Kajsa Walldin

Global Warranty Process Leader

Volvo Construction Equipment

Georgios Pavlou

Field Quality Manager-Global Thermal Management

MAHLE

Vanessa Pepperell

Corporate Purchasing Excellence/ Supplier Quality Director

GESTAMP

David Williams

Chief Engineer Propulsion Engineering & Quality

LOTUS CARS

Paul Colllins

Propulsion Quality Lead Engineer

LOTUS CARS

Pablo Coll

Director Bentley & Lamborghini dealerships

QUADIS

James Richardson

General Manager-Services

SUZUKI

Christian Bley

Country Manager, Director After Sales Austria, Service, Parts & Customer Care

FCA GROUP

Bristol Berlin

Enjoy your stay at the perfect location in the centre of Berlin on the famous Kurfürstendamm. From the hotel, Berlin's numerous attractions are easily reachable by public transport or by foot. Did you know that the hotel is located only ten minutes from the Berlin Fairground City Cube? Staying with them, means going home: Find charm, elegance and style in 246 rooms and 55 suites and experience authentic service in 3 restaurants and one bar. The Bristol Spa invites you to relax in the pool, sauna, steam bath and mini-gym. 10 light flooded conference rooms provide ideal conditions for meetings and other occasions.

Bristol Berlin Bristol Berlin Bristol Berlin Bristol Berlin

Bristol

Kurfürstendamm 27
10719 Berlin
Germany
Telephone: +49 30 884340
Fax: +49 30 8836 075
Email: reservations@bristolberlin.com
Website: View venue website

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

MANN+HUMMEL GROUP

Global Warranty Specialist

By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

Become a member

With your E.N.G. account you can view all event programmes and stay up-to-date on upcoming events and related news.

› Create your account now

Event rates (ex. VAT)

Regular price € 1,995.00
40% Special Crisis Incentive Rate valid until April 30th, 2020 € 1,197.00
Discount for groups 50% discount for two or more attendees € 997.50
Documentation Pack (and virtual attendance where available) € 545.00
How many tickets would you like?
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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