EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management US 2016

#engUSwarranty

Speaker panel

  • Walter Burchfield

    Vice President Aftersales

    NISSAN

  • Leo Roeks

    Director Global Warranty Office

    FORD

  • Paul Ortiz

    National Manager, Warranty Administration

    KIA MOTORS AMERICA

  • Brad Klein

    Warranty Operations Field Manager

    TOYOTA MOTORS NORTH AMERICA

  • Mark Miller

    Director, Global Dealer Service and Warranty Operations

    GENERAL MOTORS

  • Dave Sakata

    Vice President Product Warranty and Lean Product Engineering

    FREUDENBERG-NOK

  • Michael Hirt

    Quality Manager-Warranty

    ADAC AUTOMOTIVE

  • James Goldsmith

    Department Head, Warranties

    BMW GROUP

  • Atul Macwan

    Manager, Warranty Parts Return Center

    VOLKSWAGEN GROUP OF AMERICA

  • Daryl Kreskowiak

    Warranty Cost Recovery Manager

    FCA

  • Jack McClure

    Workshop Manager

    MOTORWERKS

  • Jason Payne

    Manager, Warranty Intelligence Engineering

    SENSATA TECHNOLOGIES

  • Mike Roberts

    President

    MR INSIGHTS

  • Lisa Campbell

    Empowerment Manager, Global Connected Customer Experience Operations

    GENERAL MOTORS

  • Sergei Ananyan

    Chief Executive Officer

    MEGAPUTER

  • Andrea Sorrenti

    Regional Vice President, Retail Network Solutions Americas

    MSX INTERNATIONAL

  • David Graff

    Global Vice President, Retail Network Solution Sales

    MSX INTERNATIONAL

  • Ashok Kartham

    Chief Executive Officer

    M-IZE

  • Dr. Keith Thompson

    Director, Software and Services

    UBIQUITI, INC.

  • Dan Somers

    Chief Executive Officer

    WARWICK ANALYTICS

  • Wayne Mitchell

    Director Automotive Solutions

    STERICYCLE EXPERTSOLUTIONS

  • Paul Swenson

    Executive Vice President

    AFTER, INC.

26-27 October 2016, Detroit, Michigan

Streamlining claim management and connected warranty data to increase customer satisfaction and drive continuous improvement

As the state of the automotive industry continues to evolve, the revenue streams of warranty, aftersales and after-care are a crucial link in your value chain. To boost profitability and generate quality improvements, a strategic focus must be placed on this aspect of the business.

For the last 3 year’s E.N.G.’s annual summit has brought together top OEMs, dealers and parts suppliers to inspire dialogue and share expertise and ideas in Europe. This fall we bring this highly successful event to the US Automotive Industry offering an invaluable opportunity to hear how other leading companies are effectively using warranty management to significantly impact their company’s bottom line profitability, drive competitive advantage and increase continuous improvement.  

Join us in Detroit to enjoy an excellent mix of case studies, interactive panel debates and workshops as well as network and share best practices, challenges and solutions.   Over the course of the two days we also include extended networking breaks, 2 lunches and social dinner for an event not to be missed!

What makes this ENG event different: Niche opportunity for engagement across full Automotive enterprise with topics specifically focused for: Passenger Car, LCV, Truck, Construction and Pleasure Vehicles, Dealers, Original Equipment Suppliers, Captives, Insurance and Extended Warranty/Vehicle Protection Providers

Download our program here


For more information please contact Pam Walter, pwalter@engevents.com  Phone: +1 609 269 4546

Key topics this edition include:

  • Creating warranty programs and practices that drive customer satisfaction and continuous improvement
  • Maximising profits and reducing costs through warranty management
  • Reducing  claim fraud through optimized processes and analytics
  • Boosting customer loyalty and satisfaction at the dealer level through effective goodwill
  • Using warranty as a tool to prevent recalls and boost product quality 
  • Improving product quality and claim management with integrated communication throughout the value chain


Who should attend?

SVP’s, VP’s, Directors and Managers within the disciplines of: Warranty/Extended Warranty | Service Contracts | Quality | Data/Repair Management Analysis | Warranty Supply Chain | Aftersales/Aftermarket | Service Improvement | Fixed Operations | Supplier/OEM Relations | Supplier Homologation | Customer Service & Satisfaction | Risk Management | Underwriting | Product Design | Sales & Marketing

 

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Testimonials

TATA MOTORS

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

CNH INDUSTRIAL

Very interesting and business relevant topics. Great opportunity for benchmarking.

FORD CREDIT EUROPE

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

Walter Burchfield

Vice President Aftersales

NISSAN

Leo Roeks

Director Global Warranty Office

FORD

Paul Ortiz

National Manager, Warranty Administration

KIA MOTORS AMERICA

Brad Klein

Warranty Operations Field Manager

TOYOTA MOTORS NORTH AMERICA

Mark Miller

Director, Global Dealer Service and Warranty Operations

GENERAL MOTORS

Dave Sakata

Vice President Product Warranty and Lean Product Engineering

FREUDENBERG-NOK

Michael Hirt

Quality Manager-Warranty

ADAC AUTOMOTIVE

James Goldsmith

Department Head, Warranties

BMW GROUP

Atul Macwan

Manager, Warranty Parts Return Center

VOLKSWAGEN GROUP OF AMERICA

Daryl Kreskowiak

Warranty Cost Recovery Manager

FCA

Jack McClure

Workshop Manager

MOTORWERKS

Jason Payne

Manager, Warranty Intelligence Engineering

SENSATA TECHNOLOGIES

Mike Roberts

President

MR INSIGHTS

Lisa Campbell

Empowerment Manager, Global Connected Customer Experience Operations

GENERAL MOTORS

Sergei Ananyan

Chief Executive Officer

MEGAPUTER

Andrea Sorrenti

Regional Vice President, Retail Network Solutions Americas

MSX INTERNATIONAL

David Graff

Global Vice President, Retail Network Solution Sales

MSX INTERNATIONAL

Ashok Kartham

Chief Executive Officer

M-IZE

Dr. Keith Thompson

Director, Software and Services

UBIQUITI, INC.

Dan Somers

Chief Executive Officer

WARWICK ANALYTICS

Wayne Mitchell

Director Automotive Solutions

STERICYCLE EXPERTSOLUTIONS

Paul Swenson

Executive Vice President

AFTER, INC.

AIN Media is a twelve year old automotive trade media that publishes one of the industry’s leading online magazine, www.automotivedigest.com and four leading market segment e-newsletters to a targeted subscriber audience of over 75,000 industry executives.

The marketing agency Russian Automotive Market Research has been operating in automotive analytics since 1997 and today is one of the leading researchers of the automotive market of the Russian Federation, CIS and overseas markets. 

The leading position of the company is the result of great experience and commitment to high quality of the products offered to our customers.

Russian Automotive Market Research offers a wide range of off-the-shelf solutions as well as products tailored to customer needs.

The products we offer is a tool, which allows the market participants to estimate the position on the market and the market potential, to forecast demand and optimize development strategies.
 

MotorCity Hotel Detroit, Michigan

Inside MotorCity Casino Hotel, you'll find a world where you can take a break from real life for a while. Whether you're dining at Iridescence, the AAA Four Diamond Award-winning restaurant, making their slot machines ring out, relaxing at D.Tour Spa, or seeing a show at Sound Board, their intimate theater, you'll discover what it's like when excitement, luxury, and pleasure are shaken together to create an experience you can't get anywhere else. And if you're here on business, you'll find all the amenities and excitement that make your event one that is truly unforgettable.

MotorCity Hotel Detroit, Michigan MotorCity Hotel Detroit, Michigan MotorCity Hotel Detroit, Michigan

MotorCity Hotel

2901 Grand River Ave
48201 Detroit, Michigan
United States
Website: View venue website

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

Become a member

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Event rates (ex. VAT)

Regular price $1,619.58
Documentation only $588.45
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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