EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management 2015

#engautowarranty

Speaker panel

  • Rolf Thuis

    General Manager - After Sales Management - Technical Service

    MITSUBISHI MOTORS EUROPE

  • Sergio Brito

    Director Quality Assurance

    JAGUAR LAND ROVER

  • Grant Larsen

    Chief Executive Officer

    VOLMAX

  • Giuseppe Tommaso

    International Fleet Sales & Remarketing Director

    SEAT

  • Rainer Mueller

    Director Global Reliability & Warranty

    MANN+HUMMEL

  • Detlef Voege

    Head of Warranty

    ZF FRIEDRICHSHAFEN

  • Hans Zelle

    Manager Accessory Supplier Quality & Homologation Team

    MOBIS

  • Kubilay Dinçer

    After Sales Technical Manager

    TOFAŞ TÜRK OTOMOBIL

  • Pieter van Rosmalen

    Global Vice President, Retail Network Solutions

    MSX INTERNATIONAL

  • Axel Berger

    Chief Executive Officer

    CG CAR-GARANTIE VERSICHERUNGS

  • Eric Menoret

    Regional Vice President Retail Network Solutions Sales and Operations

    MSX INTERNATIONAL

  • Maurizio Milanesio

    Head of Warranty Management & Mobility Services

    FIAT CHRYSLER AUTOMOBILES

  • Norman McGary

    Sales Director

    MAPFRE WARRANTY FRANCE

  • Dr. Keith Thompson

    Director, Software and Services

    UBIQUITI, INC.

  • Laurie Beigbeder Jellouli

    Head of Group Warranty

    PSA PEUGEOT CITROËN

  • Filippo Madella

    Warranty Manager

    FERRARI

19-20 May 2015, Amsterdam

Streamlining claim management and connected warranty data to increase customer satisfaction and drive continuous improvement

Join this informative and interactive event that brings together automotive OEM’s and suppliers to discuss the major challenges within warranty management that today’s competitive market poses. This conference’s key topics include:

· Maximising claim management as a customer touch point to build loyalty
· Accelerating problem detection with an appropriate data process and coding system
· Furthering dealer, OEM and supplier collaboration to minimise warranty burdens
· Tackling the warranty challenges posed by technology and connectivity
· Effectively linking warranty to quality through data analysis for product improvement
· Communication and timing of recalls to maintain a strong brand position with customers
· Managing the risk of extended warranty offers
· Creating dealer processes and audits that satisfy the retailer while minimising costs

This engaging format gives you the unique opportunity to network with other automotive warranty sector professionals. Attending this event will give you a new take on the issues your organisation faces daily when it comes to warranty management.


Want to attend the 3rd annual summit? Click here to go to the 2016 event page

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Testimonials

TATA MOTORS

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

KIA MOTORS EUROPE

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

Rolf Thuis

General Manager - After Sales Management - Technical Service

MITSUBISHI MOTORS EUROPE

Sergio Brito

Director Quality Assurance

JAGUAR LAND ROVER

Grant Larsen

Chief Executive Officer

VOLMAX

Giuseppe Tommaso

International Fleet Sales & Remarketing Director

SEAT

Rainer Mueller

Director Global Reliability & Warranty

MANN+HUMMEL

Detlef Voege

Head of Warranty

ZF FRIEDRICHSHAFEN

Hans Zelle

Manager Accessory Supplier Quality & Homologation Team

MOBIS

Kubilay Dinçer

After Sales Technical Manager

TOFAŞ TÜRK OTOMOBIL

Pieter van Rosmalen

Global Vice President, Retail Network Solutions

MSX INTERNATIONAL

Axel Berger

Chief Executive Officer

CG CAR-GARANTIE VERSICHERUNGS

Eric Menoret

Regional Vice President Retail Network Solutions Sales and Operations

MSX INTERNATIONAL

Maurizio Milanesio

Head of Warranty Management & Mobility Services

FIAT CHRYSLER AUTOMOBILES

Norman McGary

Sales Director

MAPFRE WARRANTY FRANCE

Dr. Keith Thompson

Director, Software and Services

UBIQUITI, INC.

Laurie Beigbeder Jellouli

Head of Group Warranty

PSA PEUGEOT CITROËN

Filippo Madella

Warranty Manager

FERRARI

The marketing agency Russian Automotive Market Research has been operating in automotive analytics since 1997 and today is one of the leading researchers of the automotive market of the Russian Federation, CIS and overseas markets. 

The leading position of the company is the result of great experience and commitment to high quality of the products offered to our customers.

Russian Automotive Market Research offers a wide range of off-the-shelf solutions as well as products tailored to customer needs.

The products we offer is a tool, which allows the market participants to estimate the position on the market and the market potential, to forecast demand and optimize development strategies.
 

Aftersales Magazine is an independent trade magazine distributed in the Netherlands. Every month 19.800 issues are sent to our readers. Besides the printed version, a digital version is also available. Our daily newsletter, in readable versions for the web, smartphone and tablet, has a subscription base of 12.500 readers. In addition to standard working days, every Saturday morning at 10am sharp, our newsletter subscribers receive a weekly news wrap-up.

The main focus of our editorial content is the Aftermarket business. Focus groups which are given editorial attention are franchised dealers, independent garages, wholesalers, parts distributors, leasing companies, car distributors and suppliers of garage equipment and tools.

The editorial staff consists of five full-time journalists complemented by an additional five freelancers.

aftersalesmagazine.nl

Automotive Management is an independent inspirational and informative platform for managers in the automotive industry. The editorial staff consists of experienced professionals with a mission to write high quality editorials, interviews, statistical analyses and background articles on all developments in the automotive industry. The magazine offers practical information on marketing, sales, and economic, fiscal and financial affairs, with an eye for the human factor of entrepreneurship. Tongue-in-cheek where possible, but critical and sharp when needed. The magazine is easy to read thanks to the concise writing style and fresh, visual layout. Automotive Management is more than just a magazine: it is also the most visited website in the Dutch automotive industry. This and the daily e-mail newsletter, the largest dedicated vacancy site - Jobmotive - and a range of events for the target audience make Automotive Management the ideal cross-media platform for parties looking to communicate with decision makers in the automotive industry.

The quarterly business-to-business magazine Fleet&Mobility reports the latest developments in corporate mobility at strategic and operational levels. Together with its website, Fleet&Mobility is the leading platform for mobility decision makers in the Netherlands. Our core readership consists of fleet and mobility managers, facility, procurement and HR officers, financial directors and other senior decision makers at large and medium-sized Dutch enterprises. Through the website, the weekly newsletter and the magazine, we give them access to all the news, views and information they need in the field of mobility management. Regular features range from reviews of new fleet cars and vans to stories on alternative modes of transportation. We also offer plenty of coverage of tax issues and their repercussions for fleet operators. To inspire our readers, we examine innovative mobility projects and processes at large and medium-sized companies. Interviews, analyses, statistics and columns keep the mobility manager well-informed about all aspects of the profession on a daily, weekly and quarterly basis. Fleet&Mobility is also read by mobility suppliers, including repair, maintenance and tyre businesses, vehicle importer, leasing and finance firms and service providers.

AUTOBUSINESS marketing magazine is a unique edition that unites Producer, Supplier, Dealer, and Service Center
AUTOBUSINESS covers:
Major automotive market trends
Dealer and service network development
Autocomponent industry
Supplies of autocomponents, raw materials, equipment
Logistics
Insurance
Lending, leasing
Expert comments
Amendments to legislation
Forecasts
Quarterly results:
Vehicle production statistics
Vehicle sales statistics
New models on the Russian market

Crowne Plaza City Centre Amsterdam

The dedicated staff at the Crowne Plaza Amsterdam City Centre hotel believe in personalised service. Receive a warm welcome in the bright, modern lobby, then order drinks and relax by the fireplace in their spacious Lobby Connect Lounge. Celebrate your stay in our New Dorrius restaurant, where international favourites with a Dutch twist enrich a lively menu.

Crowne Plaza Amsterdam City Centre is a 5-minute walk from Centraal Station with direct trains to Amsterdam Schiphol Airport, 18km away. The station is served by 3 metro lines, while 5 tram routes stop outside the hotel. Leave your car with our valet and ask the concierge about the city's best canal-side cafes, bike rental and routes.

Dine privately in the exquisite, wood-paneled Queen of Holland room, create ideas and visions in the brand new ideation room or enjoy a Nespresso in the breakout area. The business centre offers high-speed Internet and printing.

Crowne Plaza City Centre Amsterdam Crowne Plaza City Centre Amsterdam Crowne Plaza City Centre Amsterdam Crowne Plaza City Centre Amsterdam

Crowne Plaza City Centre

Nieuwe Zijds Voorburgwal 5
1012 RC Amsterdam
Netherlands
Telephone: +31 20 6200 500
Fax: +31 20 6200 1173
Email: amsnl.reservations@ihg.com
Website: View venue website

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

Event rates (ex. VAT)

Regular price $2,275.90
Documentation only $621.74
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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