EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive CRM & Marketing Excellence 2016

#engautocrm

Speaker panel

  • Uwe Hannes

    Vice President Customer Quality

    KIA MOTORS EUROPE

  • Pepe Moder

    Head of Digital Business & CRM EMEA

    FCA GROUP

  • Patrick Dominiki Groth

    Regional Account Executive EMEA - Automotive

    GOOGLE

  • Pierre Lussier

    FleetBoard Manager France

    MERCEDES-BENZ

  • Christoph Novotny

    Director CRM

    VOLVO

  • Benoit Gaillard

    Head of Digital Transformation. eBusiness.eCommerce, Digital Marketing.

    CATERPILLAR

  • Duarte Paes de Vasconcelos

    Global Dealer & Customer Experience Manager

    FORD

  • Paul de Vries

    Key Automotive Spokesperson

    eBAY

  • Burçin Çevik

    Corporate Brand Manager – Strategic Marketing & Corporate Communication

    DOĞUŞ OTOMOTIVE

  • Dennis Klamer

    International Customer Experience Manager, eBusiness experts, SEO, WebIntelligence, Mobile apps

    LEASEPLAN

  • Rob McBratney

    Senior Director, European Operations

    DMT DEVELOPMENT SYSTEMS

  • Dr. Íñigo Gallo

    Professor of Marketing

    IESE BUSINESS SCHOOL

  • Igor Dimitri

    Account Manager

    MSX INTERNATIONAL TECHSERVICES

  • Ian Perkins

    Sales & Marketing Director

    TrackBack

  • Tom Cregg

    Retention & Revenue Solutions

    AUTO ALERT

  • Marc van Ogtrop

    Manager Key Accounts

    MMIT

  • Rod Wright

    Chief Operations Officer

    URBAN SCIENCE

  • Ben Holmes

    Business Development Director, EMEA

    URBAN SCIENCE

8-9 November 2016, Amsterdam

Exploring technology and techniques to ensure customer loyalty and create brand advocates

For the last fifteen years E.N.G has brought together the leaders in Automotive CRM and Experiential Marketing for this one of a kind event. As competition and consumer demand increases, this event becomes ever more important.
As consumer behaviour shifts more and more towards online communication, the need to combine modern and traditional methods for customer dialogue is essential. Achieving this goal requires companies to understand the changing retail and communications landscape and to develop tools and techniques to collect and process data in order to effectively design a customer relationship programme.

Key topics this year include:

  • Mitigating Big Data to maximise results
  • Building on Social Media strategies to maximise return on investment
  • Customer retention at the captive finance arm
  • Successful marketing automation at the dealership level
  • Lead conversion through global data integration and intelligent automated marketing
  • Quality Vs Quantity: Lead generation and conversion to increase sales in the 21st century

Who should attend?

Senior Vice Presidents, Vice Presidents, Directors, Managers and Heads of:

  • Customer Relationship Management
  • Customer Insight
  • Customer Dialogue
  • Sales
  • Marketing
  • Interactive/Digital Marketing
  • Customer Experience
  • Dealer Relations
  • Social Media
  • Aftersales

Want to see what you missed at the 15th annual summit? Click here to view our 2015 event page

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Testimonials

TATA MOTORS FINANCE

This conference has provided huge learning on how different companies do their business across different regions.

TATA MOTORS

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

FORD CREDIT EUROPE

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

Uwe Hannes

Vice President Customer Quality

KIA MOTORS EUROPE

Pepe Moder

Head of Digital Business & CRM EMEA

FCA GROUP

Patrick Dominiki Groth

Regional Account Executive EMEA - Automotive

GOOGLE

Pierre Lussier

FleetBoard Manager France

MERCEDES-BENZ

Christoph Novotny

Director CRM

VOLVO

Benoit Gaillard

Head of Digital Transformation. eBusiness.eCommerce, Digital Marketing.

CATERPILLAR

Duarte Paes de Vasconcelos

Global Dealer & Customer Experience Manager

FORD

Paul de Vries

Key Automotive Spokesperson

eBAY

Burçin Çevik

Corporate Brand Manager – Strategic Marketing & Corporate Communication

DOĞUŞ OTOMOTIVE

Dennis Klamer

International Customer Experience Manager, eBusiness experts, SEO, WebIntelligence, Mobile apps

LEASEPLAN

Rob McBratney

Senior Director, European Operations

DMT DEVELOPMENT SYSTEMS

Dr. Íñigo Gallo

Professor of Marketing

IESE BUSINESS SCHOOL

Igor Dimitri

Account Manager

MSX INTERNATIONAL TECHSERVICES

Ian Perkins

Sales & Marketing Director

TrackBack

Tom Cregg

Retention & Revenue Solutions

AUTO ALERT

Marc van Ogtrop

Manager Key Accounts

MMIT

Rod Wright

Chief Operations Officer

URBAN SCIENCE

Ben Holmes

Business Development Director, EMEA

URBAN SCIENCE

The marketing agency Russian Automotive Market Research has been operating in automotive analytics since 1997 and today is one of the leading researchers of the automotive market of the Russian Federation, CIS and overseas markets. 

The leading position of the company is the result of great experience and commitment to high quality of the products offered to our customers.

Russian Automotive Market Research offers a wide range of off-the-shelf solutions as well as products tailored to customer needs.

The products we offer is a tool, which allows the market participants to estimate the position on the market and the market potential, to forecast demand and optimize development strategies.
 

Mövenpick Hotel City Centre Amsterdam

Rewarding its guests with a spectacular view over the city and river IJ from the 408 rooms, the Mövenpick Hotel Amsterdam City Centre offers a unique location. It lies within walking distance of the historical city centre of Amsterdam, central station and cultural hotspots.

This modern 4 star hotel is easily reached from the highway and only 20 minutes from Schiphol Airport and within walking distance of Central Station (free shuttle service is available). With its 12 flexible state-of-the-art meeting rooms with natural daylight and free internet, the hotel offers a perfect balance between business and leisure.

Mövenpick Hotel City Centre Amsterdam Mövenpick Hotel City Centre Amsterdam Mövenpick Hotel City Centre Amsterdam Mövenpick Hotel City Centre Amsterdam Mövenpick Hotel City Centre Amsterdam Mövenpick Hotel City Centre Amsterdam Mövenpick Hotel City Centre Amsterdam Mövenpick Hotel City Centre Amsterdam

Mövenpick Hotel City Centre

Piet Heinkade 11
1019 BR Amsterdam
Netherlands
Telephone: +31 20 519 1200
Fax: +31 20 5191249
Email: hotel.amsterdam@moevenpick.com
Website: View venue website

TATA MOTORS FINANCE

CEO

This conference has provided huge learning on how different companies do their business across different regions.

TATA MOTORS

Head CRM Programs

Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.

FORD CREDIT EUROPE

Manager New Markets

Thoroughly enjoyable conference relevant to my role. Well organised and executed.

NISSAN

Senior Marketing Manager

I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!

SKODA AUTO

Coordinator Used Car Strategy

Very interesting platform to learn about industry trends, share ideas and improve your own process.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry

KIA MOTORS EUROPE

Specialist Fleet & Remarketing Sales

Very well-organized event from ENG with passionate speakers and exciting topics.

CNH INDUSTRIAL

EMEA Commercial Services Network Development Manager

Very interesting and business relevant topics. Great opportunity for benchmarking.

VOLKSWAGEN FINANCIAL SERVICES

CRM Manager

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

RENAULT

General Manager Fleet Europe

The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.

RENAULT TRUCKS

Vice President Retail Development

An ENG conference is a good opportunity to network and gain connections with other companies.

Become a member

With your E.N.G. account you can view all event programmes and stay up-to-date on upcoming events and related news.

› Create your account now

Event rates (ex. VAT)

Regular price $2,394.00
Documentation only $654.00
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts

Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.

VCARD INFO HERE

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