TATA MOTORS
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
Speaker panel
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Uwe Hannes
Vice President Customer QualityKIA MOTORS EUROPE
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Pepe Moder
Head of Digital Business & CRM EMEAFCA GROUP
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Patrick Dominiki Groth
Regional Account Executive EMEA - AutomotiveGOOGLE
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Pierre Lussier
FleetBoard Manager FranceMERCEDES-BENZ
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Christoph Novotny
Director CRMVOLVO
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Benoit Gaillard
Head of Digital Transformation. eBusiness.eCommerce, Digital Marketing.CATERPILLAR
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Duarte Paes de Vasconcelos
Global Dealer & Consumer Experience ManagerFORD
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Paul de Vries
Key Automotive SpokespersoneBAY
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Burçin Çevik
Corporate Brand Manager – Strategic Marketing & Corporate CommunicationDOĞUŞ OTOMOTIVE
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Dennis Klamer
International Customer Experience Manager, eBusiness experts, SEO, WebIntelligence, Mobile appsLEASEPLAN
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Dr. Íñigo Gallo
Professor of MarketingIESE BUSINESS SCHOOL
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Igor Dimitri
Account ManagerMSX INTERNATIONAL TECHSERVICES
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Ian Perkins
Sales & Marketing DirectorTrackBack
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Tom Cregg
Retention & Revenue SolutionsAUTO ALERT
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Marc van Ogtrop
Manager Key AccountsMMIT
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Rod Wright
Chief Operations OfficerURBAN SCIENCE
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Ben Holmes
Business Development Director, EMEAURBAN SCIENCE
8-9 November 2016, Amsterdam
Exploring technology and techniques to ensure customer loyalty and create brand advocates
For the last fifteen years E.N.G has brought together the leaders in Automotive CRM and Experiential Marketing for this one of a kind event. As competition and consumer demand increases, this event becomes ever more important.
As consumer behaviour shifts more and more towards online communication, the need to combine modern and traditional methods for customer dialogue is essential. Achieving this goal requires companies to understand the changing retail and communications landscape and to develop tools and techniques to collect and process data in order to effectively design a customer relationship programme.
Key topics this year include:
- Mitigating Big Data to maximise results
- Building on Social Media strategies to maximise return on investment
- Customer retention at the captive finance arm
- Successful marketing automation at the dealership level
- Lead conversion through global data integration and intelligent automated marketing
- Quality Vs Quantity: Lead generation and conversion to increase sales in the 21st century
Who should attend?
Senior Vice Presidents, Vice Presidents, Directors, Managers and Heads of:
- Customer Relationship Management
- Customer Insight
- Customer Dialogue
- Sales
- Marketing
- Interactive/Digital Marketing
- Customer Experience
- Dealer Relations
- Social Media
- Aftersales
Want to see what you missed at the 15th annual summit? Click here to view our 2015 event page
Testimonials
KIA MOTORS EUROPE
Very well-organized event from ENG with passionate speakers and exciting topics.
VOLKSWAGEN FINANCIAL SERVICES
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
Uwe Hannes
Vice President Customer QualityKIA MOTORS EUROPE
Pepe Moder
Head of Digital Business & CRM EMEAFCA GROUP
Patrick Dominiki Groth
Regional Account Executive EMEA - Automotive
Pierre Lussier
FleetBoard Manager FranceMERCEDES-BENZ
Christoph Novotny
Director CRMVOLVO
Benoit Gaillard
Head of Digital Transformation. eBusiness.eCommerce, Digital Marketing.CATERPILLAR
Duarte Paes de Vasconcelos
Global Dealer & Consumer Experience ManagerFORD
Paul de Vries
Key Automotive SpokespersoneBAY
Burçin Çevik
Corporate Brand Manager – Strategic Marketing & Corporate CommunicationDOĞUŞ OTOMOTIVE
Dennis Klamer
International Customer Experience Manager, eBusiness experts, SEO, WebIntelligence, Mobile appsLEASEPLAN
Dr. Íñigo Gallo
Professor of MarketingIESE BUSINESS SCHOOL
Igor Dimitri
Account ManagerMSX INTERNATIONAL TECHSERVICES
Ian Perkins
Sales & Marketing DirectorTrackBack
Tom Cregg
Retention & Revenue SolutionsAUTO ALERT
Marc van Ogtrop
Manager Key AccountsMMIT
Rod Wright
Chief Operations OfficerURBAN SCIENCE
Ben Holmes
Business Development Director, EMEAURBAN SCIENCE
Diamond Sponsorship
DMT is the global leader in Internet lead management with its RAPID! Response™ system, an innovative product that achieves a 100% dealership response rate for all incoming leads in less than 45 minutes without the use of an automated response. A unique approach for dealerships to manage and respond to leads up to 24 hours a day, RAPID! Response has set performance benchmarks that exceed all industry best practices in North America and Europe.
› Visit company websiteGold Sponsorship
Many of MMIT’s 150 employees (and 32 nationalities) work on automotive accounts, bringing together over 1000 years of experience in Lead Management, Marketing Automation, MDM, Customer Data Integration and CRM. You will find our offices in Boston, Sao Paolo and Amsterdam. Our technical hub is situated in The Netherlands; our account and project managers are present in the US, Europe, Middle East, Asia and South America.
› Visit company website
At Urban Science, we have over 30 years of experience helping clients improve their retail performance - from overall network strategy down to individual retail outlet performance. Urban Science consultants identify the right number and location of retail outlets to help clients realise their full market share potential. We then establish performance standards for individual retail outlets and identify opportunities to optimize profitability and market share.
› Visit company website
MSX International (MSXI) is a business process outsourcing company that provides technology based services to enterprises in over 80 countries. MSXI’s industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Geometric Results, a wholly owned subsidiary of MSXI, is the world’s largest independent managed services provider in the human capital management industry. GRI maximizes the benefits of a contingent workforce on behalf of customers by maintaining a conflict free position relative to staffing suppliers and technology platforms. Learn more at www.msxi.com.
› Visit company websiteSilver Sponsorship
Crystal Sponsorship
TrackBack© understands that the faster a lead is contacted, the more likely a sale will result. Integrating with existing CRM and leads management systems, TrackBack.Calls and TrackBack.Email prove if lead follow-up has been attempted, if and when contact has been made, the result of the contact and who made the contact. The unique services provided by TrackBack© are used around the world by OEM’s such as Mercedes-Benz, Fiat Group, General Motors, Renault, Subaru, Isuzu, Triumph, Nissan and Jaguar.
› Visit company websiteBranding Sponsor
Stericycle’s ExpertSolutions help protect consumers, protect your brand, protect the environment and reduce corporate risk. Our best-in-class services and industry leading experts offer the most comprehensive and compliant recall, return, retrieval, field marketing and sustainability solutions available.
The marketing agency Russian Automotive Market Research has been operating in automotive analytics since 1997 and today is one of the leading researchers of the automotive market of the Russian Federation, CIS and overseas markets.
The leading position of the company is the result of great experience and commitment to high quality of the products offered to our customers.
Russian Automotive Market Research offers a wide range of off-the-shelf solutions as well as products tailored to customer needs.
The products we offer is a tool, which allows the market participants to estimate the position on the market and the market potential, to forecast demand and optimize development strategies.
Mövenpick Hotel City Centre Amsterdam
Rewarding its guests with a spectacular view over the city and river IJ from the 408 rooms, the Mövenpick Hotel Amsterdam City Centre offers a unique location. It lies within walking distance of the historical city centre of Amsterdam, central station and cultural hotspots.
This modern 4 star hotel is easily reached from the highway and only 20 minutes from Schiphol Airport and within walking distance of Central Station (free shuttle service is available). With its 12 flexible state-of-the-art meeting rooms with natural daylight and free internet, the hotel offers a perfect balance between business and leisure.
Mövenpick Hotel City Centre
Piet Heinkade 111019 BR Amsterdam
Netherlands Telephone: +31 20 519 1200
Fax: +31 20 5191249
Email: hotel.amsterdam@moevenpick.com
Website: View venue website
TATA MOTORS
Head CRM Programs
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
KIA MOTORS EUROPE
Specialist Fleet & Remarketing Sales
Very well-organized event from ENG with passionate speakers and exciting topics.
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
CNH INDUSTRIAL
EMEA Commercial Services Network Development Manager
Very interesting and business relevant topics. Great opportunity for benchmarking.
SKODA AUTO
Coordinator Used Car Strategy
Very interesting platform to learn about industry trends, share ideas and improve your own process.
MANN+HUMMEL GROUP
Global Warranty Specialist
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
RENAULT
General Manager Fleet Europe
The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.
RENAULT TRUCKS
Vice President Retail Development
An ENG conference is a good opportunity to network and gain connections with other companies.
FORD CREDIT EUROPE
Manager New Markets
Thoroughly enjoyable conference relevant to my role. Well organised and executed.
TATA MOTORS FINANCE
CEO
This conference has provided huge learning on how different companies do their business across different regions.
NISSAN
Senior Marketing Manager
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
Event rates (ex. VAT)
Regular price $2,234.40
Documentation only $610.40
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
How many tickets would you like?
Discounts
Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.